Desktop Support Technician

Socket.dev; Albuquerque (NM); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Professional development

Job summary

Nusenda Credit Union is seeking a Desktop Support Technician to provide entry-level technical support across the organization, focusing on onsite service delivery and resolution of issues. You will support Nusenda Campus and branch locations by troubleshooting desktop hardware, operating systems, peripherals, and approved software applications.

Key duties include documenting incidents in the ticketing system, performing installations and upgrades, and ensuring timely resolutions.

Qualifications

• 1–3 years of desktop support or related experience.
• Associate degree or two-year degree or equivalent required.

Responsibilities

• Provide on-site and end-user support for desktop hardware, operating systems (Windows and Mac), peripherals and approved software.
• Troubleshoot and resolve basic to moderately complex issues.
• Perform scheduled and unscheduled installations, hardware/software upgrades, replacements, and repairs of endpoint equipment.
• Document incidents and service requests in the ticketing system within SLAs.

Skills

Desktop hardware knowledge

Effective communication

Problem resolution

Education

Associate degree or two-year degree

Tools

Microsoft Office

Ticketing system

Job description

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

We are currently seeking a Desktop Support Technician to join Nusenda Credit Union. As a Desktop Support Technician, you will be responsible for providing entry level technical support for desktop services across the organization, with a primary focus on onsite service delivery and resolution of basic to moderately complex issues. You will support Nusenda Campus and branch locations by troubleshooting desktop hardware, operating systems, peripherals, and approved software applications. Additionally you will be responsible for issues escalated from the IT Service Desk, ensuring timely resolution and accurate documentation within the service management system.

What you'll do:

• Provide onsite and end-user support for desktop computer hardware, equipment, operating systems such as Windows or MacOS, peripherals, and approved software applications.
• Troubleshoot and resolves basic to moderately complex desktop hardware, operating system, peripheral, and approved software application issues.
• Perform scheduled and unscheduled installations, hardware and software upgrades, replacements, and repairs of endpoint equipment.

• Respond to and ensures all incidents and service requests are accurately documented and updated in the ticketing system within internal service level agreements.

What you'll need:

• One to three years of similar or related experience.
• Associates degree, or two year-degree or equivalent

Key Skills and Experience:

• Basic knowledge of desktop and laptop computer hardware, install, imaging programs and basic trouble shooting.
• Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
• Effectively communicate with internal and external customers appropriately via in person, email etc.

• Must be knowledgeable in Microsoft Office and all internal systems as affiliated with the department. Ability to adapt quickly to change and proactively communicate.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.