IT Desktop Support Technician

City and County of Denver; Denver, Northern (CO, KY); Hybrid; USD 72,495,000 - 108,771,000; Full time

Job summary

City and County of Denver's Technology Services is seeking an IT Desktop Support Technician II to provide day-to-day desktop support across city locations in a hybrid work model, based in Denver.

The role covers hardware, software, peripherals, and user requests; requires Windows 11, Office 365, ServiceNow experience, and strong customer service, with travel to various city sites.

Qualifications

• Four (4) years of IT experience providing user support
• Experience with desktop hardware, software, and peripherals
• Ability to work in a hybrid in-office/on-site schedule

Responsibilities

• Install, configure, and maintain desktop hardware, software, and peripherals.
• Respond to service tickets and chats for basic technical support needs.
• Troubleshoot common desktop, software, and connectivity issues.
• Assist with user onboarding and workstation preparation.
• Provide clear communication and customer service to reinforce proper computer use and City policies.
• Travel to City locations as needed to perform support activities.

Skills

Windows 11 support

Microsoft Office 365

Customer service

Communication skills

ServiceNow

ITIL incident/change

Team collaboration

SCCM experience

macOS experience

Adaptability

Education

High school diploma or GED

Tools

ServiceNow

SCCM

macOS

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $26.84 - $33.55/hour. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days. In this position you can expect to work on site at the Wellington E. Webb Municipal Office Building, 201 W Colfax Ave, Denver, CO 80202 in-office and be out in the field as needed. You will be expected to drive to City and County office locations for service calls.

Who We Are & What You’ll Do

Technology Services (TS) is the central information technology department for the City and County of Denver. The agency provides technology infrastructure, development, support, and solutions to all city departments; management of 911 system communications and Denver’s 311 non-emergency contact center; public, educational, and government television operations; and oversight of digital transformation. The Infrastructure and Operations Division oversees the engineering and maintenance of city technology infrastructure, data storage, and networks. The division provides voice system and end-user device support, Computer Aided Dispatch (CAD) support to Denver 911, and communication and voice radio systems management for first responders and other city agencies. As an IT Desktop Support Technician II, you will provide day-to-day technical support for desktop hardware, software, peripherals, and user requests. You will address routine incidents, assist with user setup, and support common technical issues to ensure smooth operations across City locations. This position enables Senior Technicians to focus on advanced troubleshooting and complex incident resolutions. As the IT Desktop Support Technician II, duties will include:

• Install, configure, and maintain desktop hardware, software, and peripherals.
• Respond to service tickets, calls, and chats for basic technical support needs.
• Troubleshoot common desktop, software, and connectivity issues.
• Assist with user onboarding and workstation preparation.
• Provide clear communication and customer service to reinforce proper computer use and City policies.
• Assist with office moves, including moving, connecting, and setting up IT equipment.
• Support inventory tracking and equipment updates in ServiceNow.
• Document work performed in tickets and follow established procedures.
• Perform all necessary tasks related to IT support for assigned tickets supported locations.
• Travel to various City locations as needed to perform support activities, using City fleet vehicles when required.
• Work collaboratively with senior technicians and other teams as needed.
• Collaborate and work effectively as part of a team, including attending team meetings, participating in cross-team discussions, and completing regular check-ins with your manager.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics:

• Experience supporting Windows 11 and Microsoft Office 365.
• Attentive and responsive customer service skills.
• Clear communication skills - written and verbal.
• ServiceNow experience preferred.
• Experience or knowledge in ITIL process handling incident, change and problem managements.
• Independent self-starter able to collaborate actively with others in a cross-functional team.
• SCCM and macOS experience a plus.
• Ability to pivot and work in a dynamic setting where demands and priorities throughout the day may change.
• Eagerness to learn and take responsibility to learn new technical skills and share tasks.

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: Four (4) years of Information Technology experience performing user support of desktop, legacy systems and/or Information Technology communications systems. Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

License/Certifications

Requires a valid Driver's License at the time of application. Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period. Licenses and certifications must be kept current as a condition of employment.

Application Deadline

This position is expected to stay open until September 2, 2026. No later than September 2, 2026, at 11:59 PM.

About Everything Else

Job Profile CI1659 IT Technician II To view the full job profile including position specifications, physical demands, and probationary period.

Position Type / Salary and Redeployment

Position Type Unlimited Position Salary Range $25.30 - $37.96 Target Pay $26.84 - $33.55/hour Agency Technology Services Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.

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