Desktop Support Supervisor (Information Systems Supervisor)

City of Portland; Portland (OR); Hybrid; USD 90,000 - 120,000; Full time

Job summary

City of Portland is seeking an Information System Supervisor to lead the Desktop Support Team within the BTS Support Center. The role focuses on guiding daily work, staff development, and delivering high-quality service, while handling complex technical tasks as needed.

The ideal candidate will oversee planning, performance management, and coaching, with opportunities to contribute to policy development and organizational improvement.

Qualifications

• Knowledge of principles and practices for planning, organizing, prioritizing, and assigning work to staff, including establishing clear performance expectations.
• Ability to apply analytical and problem-solving skills to independently develop sound decisions, conclusions, and recommendations.
• Ability to supervise a multicultural workforce, promote an equitable workplace environment, and apply equitable program practices to diverse and complex City services.
• Ability to establish and maintain effective working relationships with staff, customers, management, and colleagues; demonstrate tact, diplomacy, and patience; and gain cooperation through discussion and collaboration.
• Ability to communicate effectively, both verbally and in writing, and present information, proposals, and recommendations clearly and persuasively.

Responsibilities

• Plan, prioritize, and review daily work and project activities. Identify resource needs and allocate staff appropriately.
• Establish team and individual objectives in collaboration with staff periodically reviewing progress and adjusting priorities as necessary.
• Provide and coordinate staff training, development plans, performance management, coaching, and annual performance reviews.
• Create monthly team performance/statistics reports and use findings to drive coaching, performance management, and continuous improvement.
• Participate in development of policies, procedures, goals and objectives for reporting staff.
• Hold weekly one-on-one meetings with team members to review workload, identify blockers, and provide coaching and support.
• Support budget planning by preparing recommendations and monitoring spending.
• Review customer feedback and ensure follow-up actions address recurring issues and improve customer experience.
• Lead small projects, run team meetings, develop meaningful agendas and follow up with action items.

Skills

Leadership

Staff supervision

Communication

Problem solving

Job description

Job Appointment: Full time, Regular
Work Schedule: Monday - Friday 8 - 5 pm. Alternate schedules may be available after probation
Work Location: Hybrid. The hiring manager for this position will have more up to date information at the time of all verbal/contingent offers. Remote work must be performed within Oregon or Washington.
Benefit: Please check our benefit tab for an overview of benefit for this position
Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees

Position Summary:
The Bureau of Technology Services (BTS) is hiring an Information System Supervisor to lead the Desktop Support Team in the BTS Support Center. The Desktop Support Supervisor will guide daily work, support staff development, maintain high-quality service, and handle complex technical tasks as needed.

What You’ll Do:

• Plan, prioritize, and review daily work and project activities. Identify resource needs and allocate staff appropriately.
• Establish team and individual objectives in collaboration with staff periodically reviewing progress and adjusting priorities as necessary.
• Provide and coordinate staff training, employee development plans, performance management, coaching, and annual performance reviews.
• Create monthly team performance/statistics reports and use findings to drive coaching, performance management, and continuous improvement
• Participate in development of policies, procedures, goals and objectives for reporting staff.
• Hold weekly one-on-one meetings with team members to review workload, identify work blockers or challenges, and provide coaching, guidance, and ongoing support.
• Support budget planning by preparing recommendations and monitoring spending.
• Review customer feedback and ensure follow-up actions are taken to address recurring issues and improve customer experience
• Lead small projects, run team meetings, develop meaningful agendas and follow up with action items

The successful candidate may be required to pass a comprehensive police background investigation and be able to work in a culturally and gender diverse workplace.

Applicants must specifically address and demonstrate in their cover letter and resume how their education, training and/or experience, meets each of the following minimum qualifications:

1. Knowledge of principles and practices for planning, organizing, prioritizing, and assigning work to staff, including establishing clear performance expectations.
2. Ability to apply analytical and problem-solving skills to independently develop sound decisions, conclusions, and recommendations.
3. Ability to supervise a multicultural workforce, promote an equitable workplace environment, and apply equitable program practices to diverse and complex City services.
4. Ability to establish and maintain effective working relationships with staff, customers, management, and colleagues; demonstrate tact, diplomacy, and patience; and gain cooperation through discussion and collaboration.
5. Abilityto communicate effectively, both verbally and in writing, and present information, proposals, and recommendations clearly and persuasively.

Applicants must also possess:

• Ability to successfully pass an in-depth background investigation.

What to Expect:

1. Application Review - Week of September 21, 2026: We'll review your application materials to ensure you meet the minimum qualifications listed above.
2. Notice/Feedback - Week of September 28, 2026:You will receive an email when the minimum qualification review is complete. If you disagree with the evaluation results, you may request a review within 14 days of the email notice, per City Administrative Rule 3.01.
3. Selection Process - Mid -October: The hiring bureau will review qualified applications, conduct interviews, and check references.
4. Conditional Job Offer: Final candidates may undergo a background or driving record check, depending on the position.

Learn More About:

• City of Portland Core Values
• HRAR-3.01 - Recruitment Processes
• Veteran Preference Information
• Total Compensation and Benefits
• Language Pay Differential Eligibility

We’re committed to providing a fair, inclusive, and accessible hiring process. If you need assistance with your application or would like to request a reasonable accommodation due to a disability, pregnancy, or religious belief, please contact the recruiter listed below.

Questions? We're here to help!

If you have questions about this recruitment or need assistance, contact:

TroyLynn Craft, Senior Recruiter
[e-mail] Bureau of Human Resources