IT Division Manager

City of Portland, Maine; Portland (ME); On-site; USD 99,000 - 112,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Sick, vacation & personal leave

Retirement plans

Recreation facilities access

Fitness reimbursement

Professional development discounts

Job summary

City of Portland, Maine is seeking an IT Division Manager to lead two teams—Business Applications and Advancing Services—and advance the security, usability, and effectiveness of the City's enterprise systems. You will shape data initiatives, oversee major upgrades, and guide on-premises-to-SaaS migration planning.

The ideal candidate brings deep enterprise IT experience, governance expertise, and a collaborative, public-service mindset to drive innovation while ensuring stability and compliance.

Qualifications

• 5+ years of IT applications, systems, or services management experience, including at least 3 years in a supervisory role.
• Solid understanding of data architecture and data management principles, application lifecycle management, and IT project delivery.
• Excellent communication and stakeholder management skills.
• Experience with enterprise applications and cross-departmental service delivery.
• Proficiency in project and vendor management, service management, and team development.
• High comfort with analytics tools, budgeting, and cloud-based productivity suites (Google Workspace or MS Office).
• Ability to navigate both strategic planning and day-to-day operations effectively.

Responsibilities

• Lead data systems development in partnership with IT leadership.
• Lead the evaluation of enterprise software to inform major upgrade and SaaS migration decisions.
• Supervises approximately 10 staff within the Advancing Services and Business Applications teams.
• Oversee the planning and execution of resulting application upgrades and replacements, ensuring minimal disruption and strong stakeholder engagement.
• Support department-wide digital service improvements and business process optimization.
• Maintain and evolve IT service management practices aligned with ITIL.
• Collaborate with IT leadership to guide enterprise IT strategy and innovation.
• Manage divisional budgets, software contracts, and vendor relationships.
• Develop team capabilities through coaching, training, and performance feedback.
• Promote systems and practices that are secure, resilient, and user-centered.
• Foster a culture of continuous improvement, inclusion, and collaboration.

Skills

Data architecture

IT governance

Enterprise systems

Stakeholder management

Project & vendor management

People leadership

Cloud tools / productivity suites

ITIL alignment

Tools

ERP familiarity

HRIS familiarity

SaaS migration experience

Job description

This is a strategic leadership role within the City's Information Technology Department, responsible for advancing the security, usability, and effectiveness of business systems and internal IT service delivery. As the IT Division Manager, you will lead two high-performing teams: Business Applications, which manages and upgrades the City's core software platforms, and Advancing Services, which focuses on improving service delivery and project execution across departments. This pivotal role shapes the City's data initiatives, supports major application upgrades, and leads the planning and discovery of our on-premises-to-SaaS migration.

This position requires deep expertise in enterprise systems, data strategy, IT governance, and organizational leadership. The ideal candidate is a forward-thinking, collaborative leader with a passion for public service, capable of driving innovation while ensuring stability and compliance.

• Lead data systems development in partnership with IT leadership.


• Lead the evaluation of enterprise software to inform major upgrade and SaaS migration decisions.


• Supervises approximately 10 staff within the Advancing Services and Business Applications teams.


• Oversee the planning and execution of resulting application upgrades and replacements, ensuring minimal disruption and strong stakeholder engagement.


• Support department-wide digital service improvements and business process optimization.


• Maintain and evolve IT service management practices aligned with ITIL.


• Collaborate with IT leadership to guide enterprise IT strategy and innovation.


• Manage divisional budgets, software contracts, and vendor relationships.


• Develop team capabilities through coaching, training, and performance feedback.


• Promote systems and practices that are secure, resilient, and user-centered.


• Foster a culture of continuous improvement, inclusion, and collaboration.

Requirements, Skills & Experience:

• 5+ years of IT applications, systems, or services management experience, including at least 3 years in a supervisory or team leadership role.


• Solid understanding of data architecture and data management principles, application lifecycle management, and IT project delivery.


• Excellent communication and stakeholder management skills.


• Experience with enterprise applications and cross-departmental service delivery.


• Proficiency in project and vendor management, service management, and team development.


• High comfort with analytics tools, budgeting, and cloud-based productivity suites (Google Workspace or MS Office).


• Ability to navigate both strategic planning and day-to-day operations effectively.

Preferred Skills & Experience:

• Experience leading enterprise application upgrades or modernization initiatives.


• Familiarity with core public sector systems such as ERP, HRIS, permitting, or asset management platforms.


• Knowledge of IT governance frameworks (e.g., ITIL, NIST) and change management best practices.


• Public sector or similarly regulated environment experience.


• Certifications such as ITIL or PMP are a plus.

Deadline Extended - Applications accepted until August 7, 2026.

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:

This is a non-union position, Grade D62, with a starting pay range of $99,111.00 - $111,567.00/year, based on relevant years of experience.

For more information about compensation with the City of Portland, please refer to the City's policies and pay plan.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment. City benefits include:

• Free employee health insurance with the completion of wellness incentives


• Thirteen paid holidays


• Sick, vacation, and personal leave


• Life, dental, vision and income protection insurances


• Choice of retirement plans, including a pension plan


• Use of City recreation facilities


• Fitness Reimbursement


• Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at [e-mail] or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email [e-mail].