Desktop Support Specialist - TS Clearance Preferred

Itero Group; Arlington (VA); On-site; USD 75,000 - 102,000; Full time

Benefits offered by this job

Health & Wellness

Paid Time Off

Retirement Savings (401(k))

Company-Paid Disability & Life

Voluntary benefits including pet_ins

Job summary

Itero Group, a Women-Owned Small Business, seeks a DSS Systems Administrator for our Government client in Rosslyn, VA. Shift: 3 pm - 11 pm; ACTIVE TOP SECRET clearance a plus.

You will manage ServiceNow tickets, provide Tier 1–2 support, and ensure timely resolution of issues while promoting secure, reliable IT services. You will install, configure, and troubleshoot hardware and software, support facilities, and collaborate across agencies to meet SLAs.

Qualifications

• Strong customer service and communication skills, both written and verbal.
• Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
• Experience providing Tier 1 and 2 technical support with hardware and software.
• Excellent attention to detail and strong computer terminology knowledge.
• 5 years of related experience.

Responsibilities

• Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
• Support and maintain COTS and custom designed applications; install, configure, and troubleshoot.
• Analyze, evaluate, and test software and hardware in response to issues identified by customer.
• Plan, install, secure, and support facilities; assist with standing up new facilities and retiring old ones.
• Mitigate identified security issues and document tickets with steps for resolution.
• Prepare and maintain activity reports; coordinate across support agencies to deliver services.
• Meet program SLAs to resolve customer issues and provide user training on applications and devices.
• Install and troubleshoot hardware and software on servers and peripheral devices.

Skills

Customer service

ServiceNow knowledge

Tier 1-2 tech support

Attention to detail

Communication

Education

Associate’s degree or equivalent experience

Tools

ServiceNow

Job description

Itero Group, a Women-Owned Small Business, seeks a DSS Systems Administrator for our Government client in Rosslyn, VA. Shift: 3 pm - 11 pm; ACTIVE TOP SECRET clearance a plus.

You will manage ServiceNow tickets, provide Tier 1–2 support, and ensure timely resolution of issues while promoting secure, reliable IT services. You will install, configure, and troubleshoot hardware and software, support facilities, and collaborate across agencies to meet SLAs.