Desktop Support Specialist - ISD End User Support

Davita Inc.; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization seeks a Desktop Support Technician to manage installations and support across multiple facilities. This role involves ensuring network security, managing desktops, and providing technical assistance, contributing to the organization's mission of promoting health and wellness in the community.

Qualifications

• No prior experience required with an Associate's degree; two years experience with a High School diploma.
• Ability to manage multiple tasks and respond to internal customers effectively.
• Excellent communication skills and teamwork ability.

Responsibilities

• Assist in network security and manage user profiles.
• Install and configure hardware/software, provide technical support.
• Evaluate product compatibility and maintain desktop inventory.

Skills

Communication

Teamwork

Task Management

Education

Associate's degree in Computer Science or related field

Job description

Job Description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
Responsible for the installation, configuration, management and support of all desktops, portable computers and related peripherals over a multi-platform network. Ensures end-users' productivity by providing problem solution. Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.

This position supports the main UNC Rex Hospital campus plus 11 offsite buildings and UNC Holly Springs Hospital after-hours.

Responsibilities:

1. Assists in ensuring network security by enforcing passwords, installing virus protection software, encryption technology. Adheres to policies and procedures, creating user-profiles, administers files and folders security and storage capacity.
2. Manages desktop peripheral inventory and assists with asset management. Maintains accurate records for device changes. Updates the inventory system whenever a computer is installed or relocated to provide accurate information.
3. Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.
4. Performs installation and configuration of hardware and software applications.
5. Provides customers with technical support and incident resolution related to hardware and software. Provides initial training to familiarize the customer with the operation of the system. Performs desktop moves in a timely manner, based on user/organization needs.

Other Information

Education Requirements:
* Associate's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* If an Associate's degree: No prior experience required.
* If a High School diploma or GED: Two (2) years of relevant experience.
Knowledge/Skills/and Abilities Requirements:
* Excellent communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD End User Support

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $21.40 - $30.76 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.