Desktop Support Specialist Sr - ISD End User Support

UNC Health; Chapel Hill (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading healthcare organization as a Desktop Support Specialist Sr. You will be responsible for managing and supporting desktops and peripherals, ensuring user productivity through technical solutions. This role requires strong communication and teamwork skills, with a focus on providing excellent support to internal customers. With a commitment to diversity and inclusion, UNC Health welcomes applicants from all backgrounds.

Qualifications

• Associate's degree required or equivalent experience.
• Two years relevant experience required if only a High School diploma.

Responsibilities

• Manage desktop peripheral inventory and assist with asset management.
• Provide technical support and incident resolution for hardware and software issues.
• Participate in evaluating products for compatibility and usability.

Skills

Communication

Teamwork

Multitasking

Responsiveness

Education

Associate's degree in Computer Science

High School diploma or GED

Job description

Desktop Support Specialist Sr - ISD End User Support

Join to apply for the Desktop Support Specialist Sr - ISD End User Support role at UNC Health.

Job Overview

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the communities we serve.

Summary

Responsible for the installation, configuration, management, and support of desktops, portable computers, and peripherals over a multi-platform network. Ensures end-user productivity by providing technical solutions. Participates in evaluating products for compatibility, flexibility, and ease of use, including application design with mainframe applications.

Responsibilities

• Assist in ensuring network security by enforcing passwords, installing virus protection, encryption technology, and managing user profiles, files, and folder security.
• Manage desktop peripheral inventory and assist with asset management, maintaining accurate records for device changes.
• Participate in evaluating products for compatibility and usability, including designing application options with mainframe applications.
• Perform hardware and software installation and configuration.
• Provide technical support and incident resolution for hardware and software issues. Offer initial training to users and perform desktop moves as needed.

Qualifications

Education: Associate's degree in Computer Science, Information Systems Management, or related field, or equivalent experience.

Experience: No experience required if degree is an Associate's; two years relevant experience if a High School diploma or GED.

Skills: Excellent communication, teamwork, multitasking, and responsiveness to internal customers.

Job Details

• Legal Employer: NCHEALTH
• Organization Unit: ISD End User Support
• Work Type: Full Time
• Hours: 40/week
• Salary Range: $21.40 - $30.76/hour
• Location: Chapel Hill, NC
• Onsite work required

Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available upon request.