Desktop Support Specialist I (5032)

SIU Medicine; Springfield (IL); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

SIU Medicine in Springfield, IL seeks an on-site IT Support Specialist to provide first-line hardware and software support to the School of Medicine community. The role emphasizes troubleshooting, installation, configuration, and documentation within a busy IT environment.

You will collaborate with IT teams to resolve issues, manage printers and conferencing tools, and maintain accurate ticket records while delivering responsive service to users across campus.

Qualificações

• High school diploma or equivalent with IT coursework or related discipline.
• Experience in hardware/software support and end-user assistance.
• Valid Illinois driver's license and reliable transportation, if required for duties.

Responsabilidades

• Provide first-line computer support for IT and supported units.
• Install, configure, and update OS, applications, and communication software.
• Install and test microcomputer hardware, peripherals, and software.
• Configure printing to local/network printers and School devices.
• Test installations for start-up reliability and issue resolution.
• Diagnose hardware/software issues and document requests using ticketing system.
• Manage video conference scheduling, monitoring, and calendar updates.

Conhecimentos

Hardware support

Software support

Troubleshooting

End-user training

Communication

Team collaboration

Time management

Documentation

Network basics

Formação académica

High school diploma

IT coursework / related discipline

Ferramentas

Windows

Printer management

Printer/scanner management

Ticketing system

Video conferencing systems

Network cabling moves

Descrição da oferta de emprego

This position provides microcomputer hardware and software support to Information Technology and to the departments supported by Information Technology. This position assists Information Technology clients and participates in Information Technology teams to further the development of the information \"commons\" at the School of Medicine.

This position is ON SITE only

95% Hardware and Software Support

1. Works with higher-level support technicians to provide first-line computer support for the Department of Information Technology and units/departments supported by Information Technology, and other departments within the School as needed. Troubleshoots and resolves moderately complex software and hardware problems. Consults with higher-level specialists to resolve problems, when necessary.
2. Installs, configures, and updates operating system, application, and communication software on personal computer workstations.
3. Installs microcomputer hardware, peripherals, and software. Tests hardware, software, and peripherals for compatibility.
4. Configures operating system, application, and communication software to allow printing to local and network printers as well as School installed printer/copier/scanners.
5. Tests operating system, application, and communication software installations for proper start-up and exit; for the reliable saving, printing, and retrieving of documents from that application; and for access to on-line help.
6. Diagnoses and resolves computer hardware and software issues.
7. Documents service requests, applications and systems using provided ticket tracking and documentation systems.
8. Manages video conference and resource calendar schedules, including scheduling, updating and removing meetings as requested, in addition to monitoring and troubleshooting problems, and updates web pages and calendaring system accordingly.

5% Network Support

1. Assists with campus computer network cabling moves, additions, and changes.
2. Establishes and maintains documentation relevant to network modifications.

1. High School Graduation or equivalent AND
2. Any one or any combination totaling one (1) year (12 months) from the following categories:
   1. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)

1. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. AND
1. One year work experience providing end-user technical support or related help-desk support specifically supporting the configuration and maintenance of Microsoft Windows operating systems (experience can be in conjunction with requirement #2) AND
2. Possession of a valid Illinois Driver’s License and an automobile to carry out the duties of this position.

Note: Bachelor’s Degree in Computer Science, Information Technology or a closely related field may be substituted for requirements #2 and #3 above.

Skills and Abilities Needed for the Position

The person in this position must have a logical orientation to problem solving, in addition to the following specific knowledge.

1. Must have good knowledge of computing practices, methods, principles, and techniques and be able to conduct hardware/software/network malfunction investigations and diagnostic testing.
2. Expertise with common office productivity software, electronic mail and calendaring.
3. Must have good knowledge of microcomputers and their operating systems.
4. Ability to plan, coordinate, and implement chronological operations. Possess strong analytical and troubleshooting skills. Must possess the ability to act independently, manage multiple ongoing projects, see tasks through to completion in an orderly and timely fashion, and work well with a team.
5. Must possess excellent interpersonal skills in training, advising, and assisting end users with microcomputer equipment, software, and networking.
6. Must possess good organizational skills, the ability to act independently, and the persistence to see tasks through to completion in an orderly fashion.
7. Must be able to exercise good judgment.

Sensitive to the needs of underrepresented minority populations.