Desktop Support Specialist – End-User IT Expert

California State University - Long Beach; Long Beach (CA); On-site; USD 65,000 - 67,000; Full time

Benefits offered by this job

Paid Time Off

Health Coverage

Retirement Plans

Educational Benefits

Employee Assistance Program

Wellness & Professional Development

Job summary

California State University, Long Beach (CSULB) is seeking a Desktop Support Analyst to join the Unified Technology Support organization. The role involves resolving customer requests and administering enterprise systems such as email, AD, and MDM, with on‑prem and remote support in a fast-paced campus environment.

This role requires strong Windows/macOS support, virtualization experience, and the ability to produce end-user documentation.

Qualifications

• Experience supporting Windows desktop operating systems.
• Proficiency configuring and deploying MacOS desktops and laptops.
• Experience with Windows Server 2008/2012 and virtualization (VMware/Hyper‑V).
• Ability to write technical documentation and end-user procedures.
• Knowledge of TCP/IP and network basics.

Responsibilities

• Customer support and advocacy.
• Configure and deploy desktop PCs and software to end users.
• Provide systems support for network resources.
• Maintain library of documentation and inventory of assets.
• Test and evaluate desktop and software.
• Communicate clearly with diverse campus community and maintain professionalism.

Skills

Windows OS

MacOS

Windows Server 2008/2012

VMware/Hyper-V

Technical documentation

Troubleshooting

Customer service

Education

Bachelor's degree in Computer Science or related field

Tools

Active Directory

MDM (Mobile Device Management)

Email systems

Campus print servers

Job description

California State University, Long Beach (CSULB) is seeking a Desktop Support Analyst to join the Unified Technology Support organization. The role involves resolving customer requests and administering enterprise systems such as email, AD, and MDM, with on‑prem and remote support in a fast-paced campus environment.

This role requires strong Windows/macOS support, virtualization experience, and the ability to produce end-user documentation.