Desktop Support Specialist

Pittsburgh Winsupply - Fire Sprinklers & Fabrication; Wayne (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

HCL Technologies in Wayne, Michigan is seeking a Desktop Support specialist to provide on-site technical support after hours. The role requires troubleshooting desktop and laptop hardware, basic networking concepts, and strong customer service skills.

Candidates should be able to work independently, communicate clearly, and pass a background check. Proficiency in Microsoft Office and Windows/macOS environments is essential, with experience handling field support for desktops, workstations, and

Qualifications

• Must possess a professional demeanor with strong customer service, consulting, and training skills.
• Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment.
• Basic understanding of networks, Intel servers, and telecom systems.
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong Microsoft Windows operating system troubleshooting skills.
• Strong macOS troubleshooting skills (Big Sur and above).
• Excellent problem-solving and critical-thinking abilities.
• Strong written and verbal communication skills.
• Self-motivated with the ability to work independently and with minimal supervision.
• Excellent time management skills.
• Detail- and process-oriented mindset.
• Ability to walk long distances across large facilities.
• Must be able to pass a background security check.
• Valid driver's license and reliable transportation required.

Skills

Customer service

Hardware troubleshooting

Networking basics

Dell devices

Microsoft Office

Windows troubleshooting

macOS troubleshooting

Problem solving

Communication

Independent work

Time management

Detail-oriented

Walking long distances

Background check

Tools

ServiceNow

Smart IT

IT Connect

Remote PC control

Video conferencing tools

SCCM

Job description

Location - Wayne, Michigan, United States

Title - Desktop Support

Location - Wayne, Michigan, United States

Job Timing: 5:00 PM EST to 3:00 AM EST (Wayne, Michigan)

Requirements

• Must possess a professional demeanor with strong customer service, consulting, and training skills
• Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment
• Basic understanding of networks, Intel servers, and telecom systems
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Strong Microsoft Windows operating system troubleshooting skills
• Strong macOS troubleshooting skills (Big Sur and above)
• Excellent problem-solving and critical-thinking abilities
• Strong written and verbal communication skills
• Self-motivated with the ability to work independently and with minimal supervision
• Excellent time management skills
• Detail- and process-oriented mindset
• Ability to walk long distances across large facilities
• Must be able to pass a background security check
• Valid driver's license and reliable transportation required

What Will Make a Candidate Stand Out

• Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect
• Prior experience supporting executive-level users
• Certifications such as:
• CompTIA A+ or equivalent
• Microsoft MCSA (Windows 7, 8, or 10)
• Networking certifications (CCNA or CCNP)
• Experience with remote PC control and video conferencing tools
• SCCM experience

Compensation And Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies:

• medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.