Desktop Support Specialist

HCLTech; Lima (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) plan

Paid time off

Holidays

Job summary

HCLTech in Lima, Ohio is seeking an IT Support Technician to deliver hands-on hardware troubleshooting, field service, and customer-focused consulting. You will troubleshoot desktops, laptops, and peripherals, repair hardware, and support users with on-site and remote assistance.

The role requires strong communication, technical aptitude, and the ability to operate in a dynamic facility. A background check, valid driver’s license, and willingness to travel are required; competitive benefits are

Qualifications

• Must have strong customer service, consulting, and training skills.
• Experience troubleshooting and repairing desktop and laptop hardware.
• Basic understanding of networks, Intel servers, and telecom systems.
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong Windows troubleshooting skills.
• Strong macOS troubleshooting skills (Big Sur and above).
• Excellent problem-solving and critical-thinking abilities.
• Strong written and verbal communication skills.
• Self-motivated with ability to work independently.
• Detail- and process-oriented mindset.
• Ability to walk long distances across large facilities.
• Background security check pass.
• Valid driver’s license and reliable transportation.

Responsibilities

• Troubleshoot and repair desktop and laptop hardware in the field or related environments.
• Provide strong customer service and consultative support to users.
• Assist with training and onboarding of customers on basic IT processes and tools.
• Coordinate with ticketing systems and service teams to resolve incidents efficiently.

Skills

Customer service

Field hardware repair

Networking basics

Intel servers

Dell hardware

Microsoft Office

Windows troubleshooting

macOS troubleshooting

Problem solving

Communication skills

Independent worker

Detail oriented

Mobility

Background check ready

Education

CompTIA A+

Microsoft MCSA (Windows 7/8/10)

CCNA/CCNP networking certifications

Tools

ServiceNow

Smart IT

IT Connect

SCCM

Job description

• Must possess a professional demeanor with strong customer service, consulting, and training skills
• Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment
• Basic understanding of networks, Intel servers, and telecom systems
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Strong Microsoft Windows operating system troubleshooting skills
• Strong macOS troubleshooting skills (Big Sur and above)
• Excellent problem-solving and critical-thinking abilities
• Strong written and verbal communication skills
• Self-motivated with the ability to work independently and with minimal supervision
• Detail- and process-oriented mindset
• Ability to walk long distances across large facilities
• Must be able to pass a background security check
• Valid driver’s license and reliable transportation required

What Will Make a Candidate Stand Out

• Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect
• Prior experience supporting executive-level users
• Certifications such as:
• CompTIA A+ or equivalent
• Microsoft MCSA (Windows 7, 8, or 10)
• Networking certifications (CCNA or CCNP)
• Experience with remote PC control and video conferencing tools
• SCCM experience

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.