Desktop Support Specialist

HCLTech; Fort Washington (Montgomery County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off (PTO)

Paid holidays

Job summary

HCLTech in Fort Washington, MD is seeking a hands-on IT support professional to set up and configure laptops/desktops for end users, perform hardware checks, and manage deployments and returns. You will maintain accurate asset status and contribute to Knowledge Base documentation.

You will handle shipping/receiving, redeployment or decommission activities, and multitask between setup and return of equipment daily.

Qualifications

• 1–3 years of computer support experience.
• Knowledge of computer imaging.
• Experience with asset management is a plus.

Responsibilities

• Setup and configure laptops/desktops for end users.
• Hardware check, cleanliness, functioning computer, redeployment or update to decommission.
• Shipping/receiving, managing deployments and returns of equipment.
• Asset management, maintaining accurate status of equipment availability.
• Documentation, create and maintain process documentation for our Knowledge Base.
• Multitask between setup of laptops and then return of equipment on a daily basis.

Skills

Customer service

Hardware imaging

Multitasking

Tools

ServiceNow

Job description

• Setup and configure laptops/desktops for end users
• Hardware check, cleanliness, functioning computer, redeployment or update to decommission.
• Shipping/Receiving, managing deployments and returns of equipment
• Asset management, maintaining accurate status of equipment availability
• Documentation, create and maintain process documentation for our Knowledge Base.
• Multitask between setup of laptops and then return of equipment on a daily basis

Qualifications

• 1 - 3 years of computer support experience
• ServiceNow system, nice to have
• Knowledge of computer imaging

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.