Desktop Support Specialist

Centrica; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Centrica Energy is looking for a Desktop Support Specialist to join their Trading Infrastructure and Operations team in the U.S. You'll be providing essential Level 1 & 2 support for desktop and laptop issues in a fast-paced trading environment. This role requires strong problem-solving skills and a commitment to high-quality customer service, utilizing technologies like Microsoft Office 365 and Windows OS. Join Centrica to be part of a collective effort toward a sustainable energy future.

Qualifications

• Proven experience in a Level 2 desktop support role, ideally in a trading or finance role.
• Strong knowledge of Windows operating systems and troubleshooting.
• Experience with DNS and DHCP configuration and management.

Responsibilities

• Provide Level 1 & 2 support for desktop and laptop issues.
• Manage and troubleshoot Windows operating systems and applications.
• Document and track issues using service desk systems.

Skills

Problem-solving

Customer service

Communication

Analytical skills

Education

Experience in a Level 2 desktop support role

Familiarity with ITIL processes

Tools

Microsoft Office 365

ServiceNow

Microsoft Intune

Job description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it and mend it.

About your team:

At Centrica Energy, our mission is to move it.

We’re energy movers by nature. We’re a global renewable energy trading company which helps move energy from source to use – powering businesses, homes, and societies as they transition to a new sustainable energy future. If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you.

Join Centrica Energy's Trading Infrastructure and Operations team in our new US office as a Desktop Support Specialist! You'll provide critical Level 1 & 2 support for desktop and laptop issues, ensuring smooth operations in a fast-paced trading environment. With your strong problem-solving skills and customer-focused attitude, you'll manage Windows OS, troubleshoot DNS/DHCP, and support Microsoft Office 365 packages. Be part of a collaborative team dedicated to high-quality support and continuous improvement.

Duration: 12 months

Salary range for this position: $90,000 - $140,000/Year. Actual base salary may vary based several factors, including, but not limited to, relevant experience, business needs and market demands. This role may also be eligible for bonus compensation and employee benefits.

Key Accountabilities

As a Desktop Support Specialist, you will:

• Provide Level 1 & 2 support for desktop and laptop issues, including hardware and software troubleshooting for a critical Trading operation.

• Manage and troubleshoot Windows operating systems and applications, including DNS and DHCP.

• Support and administer Microsoft Office 365 packages and utilize Microsoft Intune for device management and security.

• Follow ITIL best practices for incident, problem, and change management.

• Document and track issues using our service desk system, collaborate with other IT team members to resolve complex issues, and provide training and support to end-users as needed.

Skills and Experience

We are looking for someone with a customer-focused attitude, committed to providing high-quality support. You should be able to work independently and as part of a team, demonstrating excellent problem-solving and analytical skills, along with strong communication and interpersonal skills.

Additionally, you should have:

• Proven experience in a Level 2 desktop support role, ideally in a trading or finance role.

• Strong knowledge of Windows operating systems and troubleshooting.

• Confidence in managing and organizing Active Directory and its objects.

• Experience with DNS and DHCP configuration and management.

• Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook).

• Familiarity with ITIL processes and best practices.

• Hands-on experience with Microsoft Intune is an advantage.

• Experience using ServiceNow would be beneficial.

#LI-CET

About Centrica Energy

Centrica Energy is a leading European energy trader with +13 GW of renewable power under management and over 15 years of experience innovating the European PPA market. We provide competitive solutions for Renewables that help manage merchant risks and lower costs whilst meeting the needs of investors and banking partners.

We’re a profitable company that understands the necessity of investment to achieve improvement. If you’ve got the willingness, ambitions, and right attitude we offer a work environment that will help you grow on a professional as well as personal level.

At Centrica Energy we embrace change. Requirements may change daily, and we deliver several new versions of our software every day. Thanks to a micro-service architecture, continuous delivery, and close cooperation with our in-house customers, we get immediate feedback which is as rewarding as it is challenging.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/centricaenergy

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.