Desktop Support Specialist

Insight Global; Midlothian (VA); Hybrid; USD 60,000 - 86,000; Full time

Job summary

Insight Global is seeking a Level II End User Support specialist to deliver advanced desktop support, endpoint management, and device deployments across the enterprise. You will troubleshoot Microsoft 365 issues and support users both remotely and onsite.

The ideal candidate has 5+ years of Windows desktop support, experience with Active Directory/Azure AD, Group Policy, and endpoint management tools such as Intune or SCCM. Strong communication and documentation skills are essential.

Qualifications

• 5+ years of Windows desktop/end-user support in an enterprise environment.
• Strong troubleshooting with Windows 10/11, Microsoft 365, printers, software and hardware.
• Experience supporting Active Directory, Entra ID (Azure AD), and Group Policy.
• Knowledge of TCP/IP, DNS, DHCP, and VPN troubleshooting.
• Experience with endpoint management tools such as Intune, SCCM/MECM, Autopilot, or Endpoint Manager.
• Experience deploying, configuring, imaging, and provisioning devices.
• Strong customer service and communication with technical and non-technical users.
• Experience documenting technical solutions and support procedures.
• Ability to independently troubleshoot and resolve escalated technical issues.

Responsibilities

• Provide advanced desktop support and endpoint management for the enterprise.
• Assist with device deployments, imaging and provisioning.
• Support and troubleshoot Microsoft 365 and other enterprise applications.
• Troubleshoot escalated issues and document resolutions for knowledge base.

Skills

Windows desktop support

Troubleshooting

Active Directory

Azure AD / Entra ID

Group Policy

Networking fundamentals

Device deployment & imaging

Customer service

Documentation of solutions

Independent troubleshooting

Tools

Intune

SCCM / MECM

Autopilot

Endpoint Manager

Job description

Role Overview:

This is a Level II End User Support role responsible for advanced desktop support, endpoint management, device deployments, Microsoft 365 support, and troubleshooting escalated technical issues across the enterprise environment. The ideal candidate will have strong Windows support experience, exposure to endpoint management platforms, and the ability to support users both remotely and onsite.

Must-Haves:

• 5+ years of Windows desktop/end-user support experience in an enterprise environment
• Strong troubleshooting experience with Windows 10/11, Microsoft 365, printers, software applications, and hardware
• Experience supporting Active Directory, Entra ID (Azure AD), and Group Policy
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN troubleshooting
• Experience with endpoint management tools such as Intune, SCCM/MECM, Autopilot, or Endpoint Manager
• Experience deploying, configuring, imaging, and provisioning devices
• Strong customer service and communication skills with both technical and non-technical users
• Experience documenting technical solutions and support procedures
• Ability to independently troubleshoot and resolve escalated technical issues