Desktop Support Specialist

Expedient Technology Solutions, LLC; Miamisburg (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive PTO

Flexible work schedule

401K plan with company match

Job summary

Expedient Technology Solutions, LLC is seeking a Desktop Support Specialist in Miamisburg, Ohio. The role focuses on diagnosing and resolving end-user desktop issues, imaging OS, and collaborating with the support team to maintain a productive computing environment.

The position requires an associate degree in a technical field, entry-level certifications, and 3–6 months of related experience. On-site work and local travel may be required.

Qualifications

• Associate degree in a technical field is preferred.
• Company certifications you must achieve.
• 3–6 months of related tech experience preferred.
• Complete onboarding training during first 30 days.
• Skills include Active Directory, email configuration, OS/software install, and basic networking.

Responsibilities

• Handle desktop tickets via ETS process and procedures.
• Diagnose and resolve complex desktop issues for end users.
• Install, configure, test, and troubleshoot hardware, software, and printers.
• Create customized configurations across platforms and OSs.
• Load OS via imaging workstation systems.
• Collaborate with Desktop Support team to keep the environment running smoothly.
• Document actions in the RMM system and time spent on tasks.
• Provide clear communication with clients and colleagues.
• Follow ETS policies and contribute to service delivery standards.
• Assist with training and knowledge sharing within the team.

Skills

Active Directory

Email configuration

OS installation

Networking basics

Customer service

Imaging

Education

Associate degree in a technical field

Tools

RMM software

Imaging tools

Job description

Expedient Technology Solutions (ETS) is a rapidly growing managed IT services company located in Miamisburg, Ohio. ETS has developed a strong reputation for providing outstanding customer service and for being a collaborative, strategic partner. We are looking for a Desktop Support Specialist to join our team. This position has room and intent for growth within the company. ETS provides clear paths for advancement into higher level roles. We have a unique culture and positive working atmosphere, where all team members grow professionally through collaboration and teamwork.

Responsibilities

• Work assigned user account and workstation tickets following ETS process and procedures.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions.
• Install, configure, test, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Work to load OS through imaging workstation systems.
• Collaborate with Desktop Support team members to ensure efficient operation of the organization's desktop computing environment.
• Receive and respond to incoming calls, emails, and/or work orders regarding desktop problems.
• Onsite - Ensure that desktop connections, such as network jacks, VPN, etc. are in proper working order.
• If necessary, work with third-party support and PC equipment vendors.
• Document and record time for all actions taken when working or resolving customer issues in the RMM system.
• Create and update internal documentation to provide the most up-to-date information.
• Complete other duties as assigned.

• Effectively communicate with clients and ETS team members. Communication is key to our success.
• Be innovative and consultative when collaborating with clients. The value of ETS comes not only from solving the client’s issues but helping to avoid reoccurring issues.

• Follow ETS policies, procedures, and service delivery expectations to ensure consistency.

• Collaborate with team members on projects and issues as necessary. Provide and receive training as necessary.

Expectations & Professional Growth

• Work scheduled hours Monday through Friday 8:00AM – 5:00 PM, with after-hours support and project tasks as needed. Schedule flexibility will be provided as determined by manager for after-hours tasks.
• It is expected you will continue to grow as team member through continued education (certification plan), research and study, and interaction with other professionals and leaders.
• In addition to working in the ETS office, occasional travel to local customer sites may be required. Reliable transportation is necessary.

Desired Educational, Training Requirements, & Length of Experience

• It is desired you have a minimum of an associate degree in a related technical field.
• There are company specified certifications you must achieve to be in this position.
• Having 3 – 6 months of experience in a related technical role is preferred.
• This position requires you to complete process and technical training during your first 30 days.
• These requirements involve shadowing team members, client communication expectations, and specific technical skills/knowledge. This will be outlined in your onboarding schedule.
• Technical skills and knowledge involve but are not limited to, active directory, email configuration, OS and software installation/troubleshooting, and basic networking

What is in it for you?

• An executive team that cares about you and your career growth
• Competitive PTO and flexible work schedule
• Retirement plan (401K) with company match

Purpose Statement and Core Values

Reshape the experience for clients and team members.

Core Values

• Continued Growth: ETS places a strong focus on each team member continually growing both professionally and personally.
• Honest Communication: ETS places a strong focus on consistent and honest communication between all team members and clients.
• Deliver “Wow” through Service: ETS provides Stress Free IT managed services, which promises an experience that goes above and beyond our clients’ expectations.
• Honor your commitments: ETS team members are expected to honor their commitments to our clients and company.
• Respect and Serve Others: ETS is founded on biblical based principles and places a strong focus on team members serving others and giving back to our community.
• Innovation: ETS places a strong focus on continuously improving how we think, work, and deliver solutions by embracing creativity, new technologies, and better ways to serve our clients and team members.