Desktop Support Specialist

Tekgence Inc; Kansas City (MO); On-site; USD 42,000 - 68,000; Full time

Job summary

Tekgence Inc in Kansas City, MO is seeking an experienced Desktop Support professional for an onsite, long-term contract. The role requires 3–5+ years in Desktop Support, Field Services, or EUC, and hands-on work with end-user devices.

You will troubleshoot desktops, laptops, printers, mobile devices, and related peripherals while maintaining incident records in ServiceNow. Experience with warehouse or distribution center environments is a plus.

Qualifications

• 3–5+ years of experience in Desktop Support, Field Services, or EUC.
• Experience troubleshooting desktops, laptops, printers, mobile devices, and peripheral hardware.
• Experience supporting Warehouse or Distribution Center environments.
• Basic knowledge of network troubleshooting (LAN, connectivity, switches, IP issues).
• Hands-on experience with ServiceNow for incident and ticket management.

Responsibilities

• Troubleshoot and support desktops, laptops, printers, mobile devices, and peripheral hardware.
• Perform installation, maintenance, and break/fix support for end-user devices.
• Hands-on experience with ServiceNow for incident and ticket management.

Skills

Desktop Support

Field Services

End User Computing

Network Troubleshooting

Tools

ServiceNow

Job description

Location – Kansas City , MO (Onsite role)

Duration – Long term Contract

Interview – Phone and Webex

Job Description

• 3–5+ years of experience in Desktop Support, Field Services, or End User Computing (EUC).
• Troubleshoot and support desktops, laptops, printers, mobile devices, and peripheral hardware.
• Perform installation, maintenance, and break/fix support for end-user devices.
• Experience supporting Warehouse or Distribution Center environments.
• Basic knowledge of network troubleshooting (LAN, connectivity, switches, IP issues).
• Hands‑on experience with ServiceNow for incident and ticket management.