Desktop Support Specialist

Xerox Holdings; Honolulu (HI); On-site; USD 55,000 - 75,000; Full time

Job summary

Xerox Holdings is seeking a Desktop Systems Specialist to maintain desktops and laptops at the HQ and remote locations. You will respond to user needs, handle Service Desk tickets, move equipment, install hardware and software, and support ongoing projects.

Key duties include using SCCM 2102, supporting Windows 10 and Office 365, resolving end‑user issues, and ensuring asset management and inventory updates while attending site 5 days a week, 8am–5pm.

Qualifications

• Minimum 3 years of industry experience in Service Desk operations.
• High School diploma or equivalent.
• Microsoft certification relevant to the work area.
• Basic knowledge of incident ticketing systems.
• College degree in a related field (preferred).
• Microsoft MTA or MCSA in Windows 10 (preferred).

Responsibilities

• Maintain desktops and laptops at HQ and remote locations.
• Respond to user needs, handle Service Desk tickets, and keep users productive.
• Install hardware and software; troubleshoot issues; complete tasks for projects.
• Move equipment and assist with end‑user moves.
• Support asset management and inventory updates; verify software compatibility.
• Attend site 5 days a week, 8am–5pm.

Skills

Service Desk operations

Microsoft certification

Incident ticketing systems

Education

High School diploma or equivalent

College degree in related field

Microsoft MTA or MCSA in Windows 10

Tools

SCCM 2102

Windows 10

Office 365

Job description

Desktop Systems Specialist

Primary responsibility: maintaining all desktops and laptops at BFC headquarters and remote locations. Daily tasks include responding to user needs to keep them productive, handling Service Desk tickets, moving equipment, installing hardware and software, troubleshooting issues, and completing tasks associated with small and large projects.

Responsibilities

• Use software distribution tools such as SCCM 2102.
• Maintain knowledge of Microsoft Windows 10, Office 365, HP and Xerox printers, HP and Dell desktops/laptops.
• Diagnose and resolve end‑user desktop hardware and software issues.
• Understand network infrastructure and topologies.
• Manage workload to meet quality deliverables and deadlines.
• Communicate assignment status to supervisor.
• Notify supervisor of productivity impacting issues.
• Follow established processes, procedures, standards, and toolsets.
• Identify opportunities to improve conditions and processes.
• Adhere to industry best practices and compliance for installation and customization.
• Complete tasks for both large and small projects.
• Communicate technical solutions to end‑user community.
• Research new products that reduce man‑hours.
• Assist with end‑user weekly moves.
• Install software on Dell and HP desktops/laptops including Windows 10 operating systems and Office suites.
• Support asset management and inventory updates.
• Verify software compatibility with operating systems.
• Show willingness to absorb new responsibilities.
• Maintain a positive supportive attitude toward clients and co‑workers.
• Physically attend the worksite 5 days a week, 8am–5pm.

Required Education and Experience

• Minimum 3 years of industry experience in Service Desk operations.
• High School diploma or equivalent.
• Microsoft certification relevant to the work area.
• Basic knowledge of incident ticketing systems.

Preferred Education and Experience

• College degree in a related field.
• Microsoft MTA or MCSA in Windows 10.