Desktop Systems Specialist — IT Support & Project Execution

Xerox Holdings; Honolulu (HI); On-site; USD 55,000 - 75,000; Full time

Job summary

Xerox Holdings is seeking a Desktop Systems Specialist to maintain desktops and laptops at the HQ and remote locations. You will respond to user needs, handle Service Desk tickets, move equipment, install hardware and software, and support ongoing projects.

Key duties include using SCCM 2102, supporting Windows 10 and Office 365, resolving end‑user issues, and ensuring asset management and inventory updates while attending site 5 days a week, 8am–5pm.

Qualifications

• Minimum 3 years of industry experience in Service Desk operations.
• High School diploma or equivalent.
• Microsoft certification relevant to the work area.
• Basic knowledge of incident ticketing systems.
• College degree in a related field (preferred).
• Microsoft MTA or MCSA in Windows 10 (preferred).

Responsibilities

• Maintain desktops and laptops at HQ and remote locations.
• Respond to user needs, handle Service Desk tickets, and keep users productive.
• Install hardware and software; troubleshoot issues; complete tasks for projects.
• Move equipment and assist with end‑user moves.
• Support asset management and inventory updates; verify software compatibility.
• Attend site 5 days a week, 8am–5pm.

Skills

Service Desk operations

Microsoft certification

Incident ticketing systems

Education

High School diploma or equivalent

College degree in related field

Microsoft MTA or MCSA in Windows 10

Tools

SCCM 2102

Windows 10

Office 365

Job description

Xerox Holdings is seeking a Desktop Systems Specialist to maintain desktops and laptops at the HQ and remote locations. You will respond to user needs, handle Service Desk tickets, move equipment, install hardware and software, and support ongoing projects.

Key duties include using SCCM 2102, supporting Windows 10 and Office 365, resolving end‑user issues, and ensuring asset management and inventory updates while attending site 5 days a week, 8am–5pm.