Desktop Support Louisville

Apex Systems; Louisville (KY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

401K with company match

HSA

Job summary

Everforth Apex is seeking a Desktop Support professional to provide on-site and remote assistance to government agency users in Louisville, KY. The role covers installation, troubleshooting, and repair of desktops and related hardware/software in a Windows environment, with emphasis on customer service and quick issue resolution.

Responsibilities include basic network troubleshooting, device deployment, imaging, and timely ticketing in our service desk.

Qualifications

• 1-2+ years of desktop support experience in a Windows environment.

Responsibilities

• Provide desktop support to agency users both remotely and in person.
• Install, troubleshoot, and repair desktops and related hardware/software in a Windows-based environment.
• Perform basic network troubleshooting.
• Deliver excellent customer service while supporting end users.
• Travel within the service area as needed.

Skills

Desktop Support

Windows 10/11

Hardware & Software Troubleshooting

Active Directory

Microsoft Office 365

Network Troubleshooting (TCP/IP, DNS,–

Customer Service

Ticketing Systems

Remote Support

Device Deployment & Imaging

Job description

Job ID

3051911

Job Description

Position: Desktop Support

Pay Rate: $17-20

Location: Onsite - Louisville, Kentucky

Duration: 12 months+

Key Responsibilities

• Provide desktop support to agency users both remotely and in person .
• Install, troubleshoot, and repair desktops and related hardware/software in a Windows-based environment .
• Perform basic network troubleshooting.
• Deliver excellent customer service while supporting end users.
• Travel within the service area as needed.

Required Qualifications

• 1-2+ years of desktop support experience in a Windows environment.
• Strong customer service and communication skills.
• Experience with:
  • Desktop installation and deployment
  • Troubleshooting and technical support
  • Hardware and software repair
  • Windows operating systems
  • Basic networking knowledge and troubleshooting skills.
  • Valid driver's license.
  • Ability to lift and carry heavy equipment.
  • Ability to work in uncomfortable positions for extended periods when necessary.

Top Skills

• Desktop Support
• Windows 10/11
• Hardware & Software Troubleshooting
• Active Directory
• Microsoft Office 365
• Network Troubleshooting (TCP/IP, DNS, DHCP)
• Customer Service
• Ticketing Systems
• Remote Support
• Device Deployment & Imaging

About the Company

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Corporate Information

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060