Desktop Support / Executive Support, Associate - Enterprise Technology

The Blackstone Group L.P.; New York (NY); Sur place; USD 110 000 - 170 000; Plein temps

Résumé du poste

The Blackstone Group L.P. seeks a Desktop Support and Executive Support Associate to deliver a high-quality technology experience for the firm’s users onsite in New York.

You will troubleshoot across Windows 10, Mac OSX, iOS, Zoom, and the Office 365 suite, own projects, and coordinate with BXTI teams using ServiceNow.

A strong technical degree and 10+ years in financial services IT are required, with a proactive, collaborative mindset and the ability to lead initiatives.

Qualifications

• Major in Computer Science or other technical degree.
• 10+ years of technical support experience in the financial sector.
• Experience troubleshooting Zoom, Windows 10, Mac OSX, iOS, and Office 365.
• Strong analytical, problem-solving, and organizational skills.
• Ability to take initiative and drive projects with minimal supervision.
• Experience with LANs, VPNs, and coordinating with infrastructure teams.

Responsabilités

• Provide on-site and remote support for computers, peripherals, iPhones, and iPads.
• Troubleshoot and repair hardware, software, and Windows 10/Office 365.
• Lead projects and mentor teammates to deliver outcomes.
• Set up workstations for new hires and moves weekly.
• Document work in ServiceNow and communicate with clients.
• Coordinate with Infrastructure and app teams on escalations.

Connaissances

Windows 10

Mac OSX

iOS

Office 365

Zoom

VPNs

Networking basics

ServiceNow

Formation

Bachelor's degree in Computer Science or related field

Outils

ServiceNow

Description du poste

## Desktop Support / Executive Support, Associate - Enterprise TechnologyApply: New York: Full time: Posted Today: 45493Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram.Blackstone Technology & Innovations (BXTI) is the technology team at the core of each of Blackstone’s businesses and new growth initiatives. Serving both internal and external clients, we build the next generation of systems that manage risk, create efficiency, and improve transparency within the firm and across our broad community of investors and portfolio companies.BXTI is fast paced and entrepreneurial – our open, iterative design processes and rapid pace of development mean that everyone on the team has the opportunity to make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone, and we are critical to the firm maintaining its competitive edge.**Job Description:** Blackstone is seeking a Desktop Support and Executive Support candidate to support all technology needs of our user community onsite. In this role you will be ensuring all users of the firm have the best experience possible by reducing bugs and outages associated with the introduction of new technology solutions into their workflows. You will be responsible for conducting or coordinating with BXTI subject matter experts on new technology solutions. You will be responsible for bringing in new technologies or offering alternative ways to enhance their workflows. Take projects and lead a part of the team to deliver the result intended. **Responsibilities:** * Provide on-site and remote technical support for computers, peripherals, iPhones, and iPads.* Support will include troubleshooting, repair, and installation of hardware, software, and operating systems for Windows 10 and Office 365 suite* Deliver white-glove technology experience to the senior members of the company* Own projects and lead other team members to completion of tasks at hand* Setup and configure workstations weekly for New Hires and moves* Proactively identify and track problems/enhancements to continuously improve user experience* Identify new technologies or offering alternative ways to enhance their workflows* Liaise with Infrastructure and application teams on issues that need to be escalated* Work within help desk ticketing system (ServiceNow) to document all work performed and communication with clients **Qualifications:** * Major in Computer Science or other applicable technical degree* At least 10 years of experience providing technical support in the financial sector experience* Experience in troubleshooting Zoom, Windows 10, Mac OSX, IOS and the Office 365 suite* Exceptionally strong analytical, problem solving, and organizational skills* The passion to learn and grow and bring value to the team* Willingness to take initiative and to follow through on projects* Experience working with little direction* Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs.* Align with company standards and procedures to ensure continuity across all IT functions* Experience meeting tight deadlines and work well under pressure* Excellent interpersonal skills with a experience interacting with personnel at all levelsThe duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.**Expected annual base salary range:**$110,000 - $170,000Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables. Additional compensation and benefits offered in connection with the role consist of comprehensive health benefits, including but not limited to medical, dental, vision, and FSA benefits; paid time off; life insurance; 401(k) plan; and discretionary bonuses. Certain employees may also be eligible for equity and other incentive compensation at Blackstone’s sole discretion.