Desktop Support / Executive Support, Associate - Enterprise Technology

Blackstone; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off

Life insurance

401(k) plan

Discretionary bonuses

Equity and incentive compensation

Job summary

Blackstone is seeking a Desktop Support and Executive Support professional to support all technology needs of our user community onsite. You will ensure the best user experience by reducing bugs and outages from new tech, coordinate with BXTI subject matter experts, and bring in new technologies to enhance workflows.

Lead projects and mentor team members from day one. The role focuses on delivering white-glove support to senior executives, managing workstations for hires and moves, and

Qualifications

• Degree in Computer Science or related technical field
• 10+ years of technical support experience in the financial sector
• Experience supporting Windows, Mac, iOS, and Office 365

Responsibilities

• Provide on-site and remote technical support for computers, peripherals, iPhones, and iPads
• Troubleshoot, repair, and install hardware, software, and operating systems for Windows 10 and Office 365 suite
• Deliver white-glove technology experience to the senior members of the company
• Own projects and lead other team members to completion of tasks at hand
• Setup and configure workstations weekly for New Hires and moves
• Proactively identify and track problems/enhancements to continuously improve user experience
• Liaise with Infrastructure and application teams on issues that need to be escalated
• Work within help desk ticketing system (ServiceNow) to document all work performed and communication with clients

Skills

Analytical skills

Problem solving

Organizational skills

Self-motivation

Communication skills

Ability to work under pressure

Interpersonal skills

Initiative

Fast learner

Independent worker

Education

Computer Science degree

Bachelor’s degree in related field

Tools

Zoom

Windows 10

Mac OSX

iOS

Office 365

Job description

Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter) and Instagram.

Blackstone Technology & Innovations (BXTI) is the technology team at the core of each of Blackstone’s businesses and new growth initiatives. Serving both internal and external clients, we build the next generation of systems that manage risk, create efficiency, and improve transparency within the firm and across our broad community of investors and portfolio companies.

BXTI is fast paced and entrepreneurial - our open, iterative design processes and rapid pace of development mean that everyone on the team has the opportunity to make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone, and we are critical to the firm maintaining its competitive edge.

Job Description

Blackstone is seeking a Desktop Support and Executive Support candidate to support all technology needs of our user community onsite. In this role you will be ensuring all users of the firm have the best experience possible by reducing bugs and outages associated with the introduction of new technology solutions into their workflows. You will be responsible for conducting or coordinating with BXTI subject matter experts on new technology solutions. You will be responsible for bringing in new technologies or offering alternative ways to enhance their workflows. Take projects and lead a part of the team to deliver the result intended.

Responsibilities

• Provide on-site and remote technical support for computers, peripherals, iPhones, and iPads.
• Support will include troubleshooting, repair, and installation of hardware, software, and operating systems for Windows 10 and Office 365 suite
• Deliver white-glove technology experience to the senior members of the company
• Own projects and lead other team members to completion of tasks at hand
• Setup and configure workstations weekly for New Hires and moves
• Proactively identify and track problems/enhancements to continuously improve user experience
• Identify new technologies or offering alternative ways to enhance their workflows
• Liaise with Infrastructure and application teams on issues that need to be escalated
• Work within help desk ticketing system (ServiceNow) to document all work performed and communication with clients

Qualifications

• Major in Computer Science or other applicable technical degree
• At least 10 years of experience providing technical support in the financial sector experience
• Experience in troubleshooting Zoom, Windows 10, Mac OSX, IOS and the Office 365 suite
• Exceptionally strong analytical, problem solving, and organizational skills
• The passion to learn and grow and bring value to the team
• Willingness to take initiative and to follow through on projects
• Experience working with little direction
• Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs.
• Align with company standards and procedures to ensure continuity across all IT functions
• Experience meeting tight deadlines and work well under pressure
• Excellent interpersonal skills with a experience interacting with personnel at all levels

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Expected annual base salary range

$110,000 - $170,000

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.

Additional compensation and benefits

• comprehensive health benefits, including but not limited to medical, dental, vision, and FSA benefits
• paid time off
• life insurance
• 401(k) plan
• discretionary bonuses
• Certain employees may also be eligible for equity and other incentive compensation at Blackstone's sole discretion

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, nation