Desktop Support Engineer – Sparks, Nevada

Axiom Technologies; Sparks (NV); On-site; USD 25,000 - 41,000; Full time

Job summary

Axiom Technologies in Sparks, NV, USA, is seeking a capable Desktop Support Engineer for on-site end-user support. Start date is immediate; work is performed at the client location with on-demand field assignments and no guaranteed hours.

Responsibilities include triaging tickets, troubleshooting Windows desktops and peripherals, and coordinating with technicians to resolve issues while following client security policies.

Qualifications

• Strong knowledge of Windows operating systems and desktop environments.
• Experience diagnosing and repairing desktop hardware and peripherals.
• Basic understanding of LAN connectivity and network basics.
• Ability to triage issues and communicate clearly with end users.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Desktop peripherals

Customer service

Independent work

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate tasks, ranging from simple activities to more complex plans. This role provides on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.
Location: Sparks, Nevada – USA
Contract Type: Independent Contractor
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

The Desktop Support Engineer provides first- and second-level technical support and manages the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours

Job Category

Technical