Desktop Support Engineer – South Burlington, Vermont

Axiom Technologies; South Burlington (VT); On-site; USD 30,000 - 47,000; Full time

Job summary

Axiom Technologies in South Burlington, Vermont is seeking an on-site Desktop Support Engineer (Independent Contractor) to provide first- and second-level IT support for end users at the client location.

You will install and troubleshoot Windows desktops, laptops, peripherals, and printers, with some network troubleshooting and strong communication to keep users informed.

Qualifications

• Strong knowledge of Windows operating systems and desktop environments.
• Experience diagnosing and replacing hardware components.
• Basic understanding of LAN networking and connectivity.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Triage issues and coordinate with other technicians to resolve tickets.
• Install, configure and maintain hardware, OS and enterprise software.
• Document service activities and communicate updates to the team.
• Follow client IT policies and security procedures while onsite.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Printer issues

Customer communication

Independent onsite work

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: South Burlington, Vermont – USA
Contract Type: Independent Contractor
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

The Desktop Support Engineer provides first- and second-level technical support and manages the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours

Job Category

Technical

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