Desktop Support Engineer -O365, Azure, Microsoft

ECI; New York (NY); On-site; USD 75,000 - 100,000; Full time

Job summary

A leading provider of managed services and cybersecurity solutions seeks a Desktop Support Engineer in New York. This role involves providing desktop support to multiple users within Microsoft environments, resolving issues, and interacting with clients. With a competitive salary ranging from $75K-$100K, ECI fosters a culture of connection and teamwork, offering a comprehensive benefits package including unlimited PTO and pet insurance.

Benefits

Unlimited PTO

401K with employer match

Pet insurance

Benefit eligibility from the first month

Qualifications

• 3+ years of equivalent technical experience.
• Experience with Microsoft environments.
• Hands-on hardware experience with desktops and laptops.

Responsibilities

• Resolve level 1 and 2 support cases for end-user issues.
• Execute basic system maintenance including software patching.
• Provide support for Active Directory tasks.

Skills

Communication

Problem Solving

Customer Service

Technical Support

Education

Bachelor’s Degree in Information Technology or related field

Tools

Microsoft Office 365

Windows Server

Active Directory

Azure

VM Ware

Job description

Pay Competitive

Location New York/New York

Employment type Full-Time

Job Description

Req#: FIELD003448

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed byour commitment to empowering our employees around the world.

The Opportunity:

We are seeking an enthusiastic, personable, and qualifiedDesktop Support Engineer - Microsoft, Azure, O365 to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.

TheDesktop Support Engineer - Microsoft, Azure, O365 will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.

In this role, you may be dedicated to one of our flagship clients or support multiple clients inNYC.

What you will do:

• Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
• See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
• Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few
• Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
• Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)

Who you are:

• Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!
• Excellent prioritization skills and an ability to see the world through the eyes of the customer
• Bachelor’s Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education in the following:
• Microsoft Office 365 (O365)
• Microsoft Operating Systems such as Windows Server and Windows 10/11
• Installing and configuring computer hardware operating systems and applications
• Active Directory including account creation, modification and password resets
• Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
• Client VPN setup and troubleshooting
• Understanding of e-mail and spam technologies, and how messaging flows through these systems
• Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
• Hands-on hardware experience with desktops, laptops, and servers
• Familiarity with file system support including permissions, sharing, backups and restores
• Experience with cloud platforms such as Microsoft 365 suite

Bonus points if you have:

• Experience with Managed Service Providers (MSP)
• Experience with VM Ware
• Experience with Azure

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package: the anticipated range for this role is $75K-$100K based upon location, experience, education/skill level, and includes unlimited PTO, benefit eligibility the first of the month, pet insurance, 401K with employer match and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

#LI-Onsite

About the company

ECI is a managed service provider delivering managed services, cybersecurity solutions, and business transformation solutions to the alternative investment industry.

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