Desktop Support Engineer II | Unlimited PTO

Kapsch TrafficCom North America; Corona (CA); Presencial; USD 78.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Full benefits package

No-cost medical option

FSA option

Descripción de la vacante

Kapsch TrafficCom North America is seeking a Desktop Support II Analyst to deliver timely hardware and software support to end users, configure desktops, manage assets, and ensure security compliance. You will diagnose issues, perform installations, and provide training while collaborating with IT teams to maintain reliable desktop operations.

The role emphasizes strong customer service, ITIL-aligned processes, and remote assistance capabilities.

Formación

• Strong customer service and stakeholder management skills.
• Ability to troubleshoot and resolve hardware, software, and OS issues.
• Experience with desktop hardware/software deployment and antivirus patching solutions.

Responsabilidades

• Diagnose and resolve hardware and software issues related to desktops, laptops, and peripherals.
• Install, configure, and update desktop operating systems, applications, and drivers.
• Provide front-line support to end-users via in-person, phone, email, and remote channels.
• Maintain desktop hardware integrity through routine maintenance, upgrades, and repairs.
• Assist users with software-related problems and provide guidance for better productivity.
• Enforce security protocols including antivirus updates to protect desktops.
• Maintain PCI and SOC audit compliance tasks and review antivirus compliance reports.
• Maintain accurate records of support activities and configurations for knowledge sharing.
• Collaborate with IT teams on cross-functional projects and process improvements.
• Conduct end-user training on system functionalities and security best practices.

Conocimientos

Customer service

Troubleshooting

Remote support

ITIL knowledge

Herramientas

Dell laptops

HP laptops

McAfee

Microsoft Defender

Trellix

Descripción del empleo

Kapsch TrafficCom North America is seeking a Desktop Support II Analyst to deliver timely hardware and software support to end users, configure desktops, manage assets, and ensure security compliance. You will diagnose issues, perform installations, and provide training while collaborating with IT teams to maintain reliable desktop operations.

The role emphasizes strong customer service, ITIL-aligned processes, and remote assistance capabilities.