Desktop Support Engineer – Hardware & Software Troubleshooter

Infosys

Omaha (NE)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Infosys is seeking a Technology Associate to support the Retail, Consumer Goods, and Logistics unit in the United States. You will assist in coding, refine basic structures per internal guidelines, and help execute test cases to ensure functional requirements are met.

You will participate in troubleshooting to improve system reliability and collaborate across the SDLC lifecycle. The role emphasizes a willingness to learn, strong communication, and teamwork, with onsite client interactions and

Qualifications

Handle and resolve user problems with hardware and software, including printer support.
Respond to client support requests raised through ITSM tool/emails.
Troubleshoot hardware and software issues on laptops, desktops, workstations and maintain optimum performance.
Address customer requests for installation, configuration, test, maintenance of hardware and software components.
Support root cause analysis of equipment problems and provide diagnosis via phone and email.
Installing and upgrading operating systems and software and visiting the client’s desk when needed.

Responsibilities

Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications.
Assist in execution of test cases based on guidance and test plans, to meet functional requirements.
Participate in troubleshooting and resolving production issues, to enhance system reliability.