Desktop Support Engineer/End User Support (EUC) Engineer

PDSSOFT INC.; Stevens Point (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

PDSSOFT INC. seeks an experienced End User Computing (EUC) Engineer to provide onsite IT support at the Stevens Point manufacturing facility.

You will manage desktop and laptop devices, perform Windows 10/11 administration, and handle hardware, printers, and peripherals in a fast-paced industrial setting. You will troubleshoot networks, work with ITSM tools like ServiceNow, and coordinate with regional and global IT teams to ensure high availability of mission-critical systems.

Qualifications

• 5+ years of End User Computing / Desktop Support experience.
• Strong knowledge of Windows 10/11 administration.
• Microsoft 365 Administration.
• Active Directory and Azure AD.
• Hardware troubleshooting (Dell/HP laptops & desktops).
• Printer and peripheral support.
• Experience with ServiceNow or similar ITSM tools.
• and communication skills.
• Network Skills (Mandatory)
• CCNA Certification (Preferred) or equivalent Cisco networking experience.

Responsibilities

• Provide onsite EUC/desktop support for the Stevens Point manufacturing facility.
• Manage desktop and laptop devices and related hardware.
• Troubleshoot network and plant IT infrastructure.
• Coordinate with regional and global IT teams to ensure high availability of business-critical systems.

Skills

End User Computing

Desktop Support

Windows Admin

Microsoft 365 Admin

Active Directory

Azure AD

Hardware Troubleshooting

Printer Support

ITSM Tools

Communication Skills

Networking

CCNA

Education

Bachelor's degree in CS/IT

CONA certification

Microsoft Certifications

Tools

SCCM/MECM

PowerShell scripting

Job description

We are seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility. The role is respo end-user support, desktop/laptop management, network troubleshooting, plant IT infrastructure support, and coordination with regional and global If teams to high availability of business-critical systems.

Required Skills

5+ years of End User Computing / Desktop Support experience.

Strong knowledge of Windows 10/11 administration.

Microsoft 365 Administration.

Active Directory and Azure AD.

Hardware troubleshooting (Dell/HP laptops & desktops).

Printer and peripheral support.

Experience with ServiceNow or similar ITSM tools.

and communication skills.

Network Skills (Mandatory)

CCNA Certification (Preferred) or equivalent Cisco networking experience.

Preferred Skills

Experience in a manufacturing or industrial environment.

SCCM/MECM.

PowerShell scripting.

Knowledge of cybersecurity best practices.

Experience supporting shop-floor IT infrastructure.

Education

Bachelor's degree in Computer Science, Information Technology, or related field (preferred).

CONA certification preferred.

Microsoft certifications are an added advantage.