Desktop Support Engineer (Dispatch /Part-Time) – San Diego, CA 92101 USA

Axiom Technologies Pty Ltd.; San Diego (CA); In loco; USD 34.000 - 55.000; Part-time

Descrizione del lavoro

Axiom Technologies Pty Ltd. is seeking a reliable Desktop Support Engineer for on-demand, on-site IT support in San Diego, CA. This independent contractor role involves responding to service requests, providing hands-on assistance for desktops, laptops, network connectivity, and peripherals at client sites.

The role is contract-based with no guaranteed hours and requires availability for on-demand support. Immediate start date and US citizen/green card preference are noted.

Competenze

• Experience providing on-site IT support for enterprise clients.
• Strong knowledge of Windows desktop environments.
• Basic LAN troubleshooting and device installation experience.
• Ability to diagnose and resolve printer and peripheral issues.

Mansioni

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues with Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, OS, and enterprise software.
• Support LAN connectivity issues and basic network troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while onsite.

Conoscenze

Windows OS

Hardware troubleshooting

Networking basics

Peripheral diagnostics

Customer communication

Independent onsite work

Strumenti

Windows Laptop

LAN Cable

Console Cable

Screwdriver Toolkit

IT troubleshooting tools

Descrizione del lavoro

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

Location: San Diego, CA 92101 USA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview
We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands‑on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.
This is a contract‑based, on‑demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

• Windows Laptop
• LAN Cable
• Console Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours

Job Category

Technical