Desktop Support Engineer (Dispatch /Part-Time) – Marion, Illinois, USA

Axiom Technologies Pty Ltd.; Marion (IL); On-site; USD 34,000 - 55,000; Part time

Job summary

Axiom Technologies Pty Ltd. provides on-site desktop support services for enterprise clients, delivering contract-based IT assistance at client locations. The role focuses on rapid response to service requests, hardware installation, and ongoing device management in a field setting.

This on-demand, part-time position requires reliable availability and adherence to client IT policies. Strong technical skills and excellent communication are essential for success in this onsite delivery role.

Qualifications

• Experience with Windows desktops and laptops.
• Ability to troubleshoot hardware issues and replace components.
• Basic understanding of LAN networking and printer problems.
• Strong communication and customer-service skills.
• Able to work independently on client sites.

Responsibilities

• Provide on-site desktop and IT support at client locations.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware and enterprise software.
• Support network connectivity, including LAN troubleshooting.
• Document actions and update the service delivery team.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Printer & peripherals

Customer service

Onsite independence

Tools

Windows Laptop

LAN Cable

Console Cable

Screwdriver Toolkit

Basic IT tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

Location: Marion, Illinois, USA

Contract Type: Independent Contractor / (Dispatch /Part-Time)

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location. This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

• Windows Laptop
• LAN Cable
• Console Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• The Service Delivery Team will share work assignments
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours

Job Category

Technical