Desktop Support Engineer(Dispatch/On call)

Axiom Technologies; Harrisburg (IL); On-site; USD 30,000 - 47,000; Full time

Job summary

Axiom Technologies is a Global IT Services partner seeking a reliable Desktop Support Engineer to provide on-site IT support for enterprise clients in Harrisburg, IL. The role covers Windows desktops, laptops, peripherals, and network connectivity at client locations.

This contract-based position requires timely responses to service requests, documentation of activities, adherence to security policies, and the ability to work independently in fast-paced onsite environments.

Qualifications

• Proficient in Windows OS and desktop environments.
• Experience troubleshooting hardware and peripherals.
• Basic networking understanding (LAN, switches, routers).
• Excellent communication and customer service.
• Ability to work independently on-site.

Responsibilities

• Provide on-site desktop and IT support for end users.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware and enterprise software.
• Support network connectivity issues, including LAN.
• Document activities and report to service delivery.
• Follow client IT policies and security procedures.

Skills

Windows OS

Desktop environments

Hardware troubleshooting

Networking basics

Customer service

Independent on-site work

Tools

Basic IT troubleshooting tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Harrisburg, IL

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.

This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours