Desktop Support Engineer

Joseph Anthony Group; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

Joseph Anthony Group is seeking a Senior IT Engineer / Technical Operations Administrator to own and operate core IT infrastructure, end-user technology, IAM, networking, and security operations. The role demands hands-on management of a 100% MacOS environment, SaaS platforms, and office network services within a fast-paced, high-impact setting.

You will drive onboarding/offboarding, access controls, VPN and firewall administration, and operational excellence while partnering with teams to

Qualifications

• Onboarding and offboarding workflows, access reviews, and authentication controls across core platforms.
• 100% MacOS environment administration and support.
• Enterprise SaaS environments and productivity tools management.

Responsibilities

• Administer identity and access management processes across core platforms.
• Maintain and support enterprise SaaS environments and collaboration tools.
• Manage office network infrastructure including switches, wireless APs, VPN, and firewall devices.
• Provide hands-on technical support for hardware, software, and connectivity issues.
• Support security-focused operational initiatives with documentation and asset inventories.
• Drive IT best practices and vendor relationships across the tech stack.

Skills

Identity management

MacOS administration

Cloud/SaaS management

Networking

Security operations

End-user support

Job description

Our client is a well-capitalized quantitative trading firm with an established presence across global financial markets. As they continue to scale their operations, they are seeking a Senior IT Engineer / Technical Operations Administrator to oversee core IT infrastructure, end-user technology, identity and access management, networking, and operational support.

This is a hands-on position offering broad exposure across systems administration, cloud applications, endpoint management, security operations, and office network infrastructure within a collaborative and fast-paced environment.

Responsibilities & Requirements

• Administer identity and access management processes, including onboarding, offboarding, user provisioning, access reviews, and authentication controls across core business platforms.
• Manage and support enterprise SaaS environments, collaboration platforms, productivity tools, and day-to-day technical operations. 100% MacOS environment.
• Maintain and troubleshoot office network infrastructure, including switches, wireless access points, VPN connectivity, and firewall appliances.
• Provide hands-on technical support for hardware, software, account access, endpoint management, and connectivity-related issues.
• Support security-focused operational initiatives while maintaining documentation, asset inventories, vendor relationships, and IT best practices.
• Base salary ranging $100,000 - $150,000.
• Opportunity to take ownership of a broad technology environment spanning infrastructure, networking, security, and end-user operations.
• Exposure to modern SaaS platforms, enterprise technologies, and security-focused operational practices.
• High-visibility role with direct impact on technology strategy, operational efficiency, and employee experience.
• Long-term growth potential within a stable and expanding organization investing heavily in its technology infrastructure.