Desktop Support Engineer

Creative Solutions Services, LLC; New Jersey; On-site; USD 55,000 - 69,000; Full time

Job summary

Creative Solutions Services, LLC in Newark, NJ, is looking for a Desktop Support Consultant to deliver responsive end-user tech support across desktop, mobile, and collaboration platforms. This role partners with Technology Services and Security teams to resolve incidents and enable a productive workspace in a fast-paced financial environment.

The position provides Tier 1 and 2 support, manages SLAs, and helps deploy Microsoft 365 services while supporting Bloomberg/FactSet tools and conference

Qualifications

• Bachelor's degree or equivalent experience in IT or related field.
• 3+ years in desktop support in an enterprise Windows environment.
• Experience with Windows Server, Active Directory, and policy mgmt.
• Strong customer service, troubleshooting, and documentation skills.

Responsibilities

• Provide Tier 1 and 2 end-user support via ticketing, phone, email, chat, and in-person.
• Diagnose and resolve hardware, software, OS, and peripheral issues.
• Manage incidents per SLAs, document and escalate as needed.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, SharePoint.
• Configure devices, applications, and endpoint security; maintain inventory.
• Assist onboarding/offboarding, device provisioning, and AV/UC support.
• Participate in security-related operational activity and knowledge base creation.
• Coordinate with vendors for hardware repairs and office moves as required.

Skills

Customer service

Troubleshooting

Documentation

Communication

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Windows Server

Active Directory

Group Policy

MDM administration

Microsoft 365 administration

Job description

Right to hire position with a major investment firm.

Onsite in Newark, NJ.

Job Summary

The Desktop Support Consultant provides responsive, customer-focused technical support for employees across desktop, mobile, collaboration, and enterprise productivity platforms. This role is a primary point of contact for end-user technology support, ensuring incidents and service requests are resolved accurately, professionally, and in alignment with established service expectations. The Desktop Support Consultant partners with Technology Services, Information Security, Networking, and Business Applications teams to troubleshoot issues, support technology initiatives, and improve the overall employee technology experience in a fast-paced financial services environment.

Essential Functions

• Provide Tier 1 and Tier 2 support through the ticketing system, phone, email, chat, and walk-up requests.
• Diagnose and resolve hardware, software, operating system, printing, mobile device, peripheral, and connectivity issues.
• Manage incidents and service requests according to established SLAs; prioritize, document, escalates, and communicate status appropriately.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Microsoft Copilot, and related workplace productivity tools.
• Install, configure, maintain, and troubleshoot desktop applications, approved software packages, endpoint configurations, and workstation images.
• Configure and support laptops, desktops, mobile devices, docking stations, monitors, printers, and other end-user peripherals.
• Provision and support iPhone and iPad devices using approved Mobile Device Management (MDM) solutions.
• Participate in employee onboarding and offboarding, including account coordination, equipment deployment, and technology orientation.
• Support financial market data platforms and business applications such as Bloomberg, FactSet, CRD, Tradeweb, LSEG Workspace, and related add-ins.
• Provide audiovisual, conference room, Cisco IP telephony, IPC trading turret, and unified communications support.
• Maintain workstation security updates, endpoint health, asset inventory, software records, and license information.
• Perform server administration and troubleshooting, including Windows Server support, file/print services, access and permissions management, system monitoring, routine maintenance, and coordination with infrastructure teams for escalated server incidents.
• Support security-related operational activities, including account access reviews, endpoint protection alerts, phishing escalations, vulnerability remediation coordination, and adherence to security policies.
• Create and maintain knowledge articles, user guides, technical documentation, and support procedures.
• Coordinate with vendors and third-party support providers for hardware repairs and issue resolution.
• Identify opportunities to improve Service Desk processes, automation, knowledge management, and the end-user support experience.
• Contribute to technology deployments, hardware refreshes, office moves, business continuity activities, shift rotations, and after-hours support as required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent professional experience.
• Minimum of 3 years of desktop support, service desk, or end-user support experience in an enterprise Windows environment; financial services experience preferred.
• Hands-on experience administering Windows Server environments, Active Directory, Group Policy, access permissions, endpoint protection tools, and security-related incident escalation preferred.
• Strong customer service, relationship management, troubleshooting, analytical, documentation, and communication skills.
• Ability to prioritize multiple tasks, work independently and collaboratively, maintain attention to detail, and support occasional travel, shift rotations, and after-hours coverage.
• Preferred certifications include CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent industry-recognized credentials.

payrate: 40 - 50 per hour depending on experience.

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