Deskside Technician II

Stefanini; Twinsburg (OH); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, dental & vision insurance

Job summary

Stefanini Group is seeking a Deskside Technician II to provide end-to-end Windows, software, and hardware support onsite at a corporate environment in Twinsburg, OH. The role involves staging, provisioning, deploying IT machines, troubleshooting, and supporting mobile devices and AV equipment.

Candidates should have 1+ years of deskside experience, strong troubleshooting skills, and familiarity with Microsoft Office 365, SCCM/Intune, and remote desktop tools.

Qualifications

• 1+ years of corporate deskside support or equivalent experience.

Responsibilities

• Provide Windows, software, and hardware support onsite in a corporate environment.
• Stage, provision, and deploy IT machines to end users following best business practices.
• Diagnose, troubleshoot, and implement fixes for a variety of technology.
• Configure, troubleshoot, and deploy mobile devices & audio/visual equipment.
• Troubleshoot VPN and VDI connectivity.
• Follow appropriate KB articles.
• Manage workload via ticketing software or Non-ticket tracker.
• Prioritize and complete work in a group and independently with minimal supervision.
• Communicate technical information to non-technical audiences.
• Smart Hands remote support for offsite resolver groups.
• Inventory management of IT assets including asset auditing.
• Other duties as assigned.

Skills

Troubleshooting

Professional demeanor

Remote desktop tools

Office 365

Data migration (SCCM/Intune)

BitLocker

Imaging software

End user support

Communication to non-technical users

Shift adherence

Education

High School Diploma or equivalent

Tools

Microsoft Office / Office 365

SCCM

Intune

Remote desktop tools

BitLocker

Job description

Job Details

Deskside Technician II

Deskside Technician II Twinsburg,OH Posted:10/28/2026 Job Description Job ID#:

65269

Job Category:

Deskside Technician II

Position Type:

Full Time

Duration:

Full Time

Remaining Positions:

1

Details:

Who we are :

For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Description

• Provide Windows , software , and hardware support , onsite in a corporate environment

• Stage, provision, and deploy IT machines to end users following best business practices

• Diagnose, troubleshoot, and implement fixes for a variety of technology

• Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment

• Troubleshoot VPN and VDI connectivity

• Follow appropriate KB articles

• Manage workload via ticketing software or Non-ticket tracker

• Prioritize and complete work in a group and independently with minimal supervision

• Communicate technical information to non-technical audiences

• Smart Hands remote support for offsite resolver groups

• Inventory management of IT assets including asset auditing

• Other duties as assigned

Job Requirements Details:

Requirements

• +1 years corporate deskside support or equivalent experience

• Excellent troubleshooting capability

• Ability to maintain composure while handle challenging, dynamic, rapid-response user support

• Experience with Microsoft Office / Office 365 suite

• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)

• Experience with endpoint protection and encryption (Bitlocker) support

• Familiarity with using remote desktop support tools

• High School Diploma or equivalent

• Maintain valid driver's license

• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

• Demonstrate high level of professionalism and strong personal interaction skills

• Maintain neat and professional work area and appearance in compliance with site policies

• Ability to pass standard panel drug screening and background check

• Adhere to assigned shift schedule

Desired Characteristics

• A+ Certification

• Microsoft Certified Professional (MCP)

• Windows architecture including permissions and file structure

• Mac/Apple experience, a plus

• Experience with Basic network concepts (Active Directory / Workstation – Domain Trust Relationship)

What you'll get

• Work with brilliant minds, often within a global capacity;

• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;

• Agility, flexibility, and innovation are in our DNA;

• Flat organizational structure which enables faster communication and decision making;

Pay Range:

Based on Experience