Desktop Support Engineer

The Peritus; Lafayette (IN); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Desktop Support Engineer to join their dynamic IT team. This role involves providing comprehensive support for hardware and software, ensuring seamless operation of desktops, laptops, and mobile devices. The ideal candidate will have a strong grasp of Windows operating systems, networking, and application support, along with excellent communication skills. You'll be instrumental in managing ticket queues and collaborating with vendors to maintain hardware integrity. If you're passionate about technology and eager to make an impact, this opportunity is perfect for you.

Qualifications

• 4-6 years of experience in desktop support and IT services.
• Strong understanding of PC hardware and software configurations.

Responsibilities

• Provide onsite and remote technical support for end-users.
• Coordinate with vendors for hardware support and maintenance.

Skills

PC Hardware

Windows 10/11

MS Office

LAN/WAN

Networking

Active Directory

Communication Skills

Incident Management

Tools

O365

VOIP

Job description

Job Title: Desktop Support Engineer

Location: Cincinnati, OH; Dayton, OH; Vandalia, OH

Experience: 4-6 years

Role Description:

• Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications.
• Application support: including all applications on the computer; coordinate with second-level team for global applications.
• PC support: Desktop/Laptop installation, upgrades, data and printer configuration according to order.
• Printer support: network configuration, driver installation, vendor coordination for setup/repair.
• Install and configure desktops, laptops, mobile devices, peripherals, and software.
• Strong knowledge of Windows 10/11, Android OS, Mac OS, MS Office, LAN/WAN, Wi-Fi, VOIP, and software installations.
• Provide onsite and remote end-user technical support.
• Manage ticket queues, ensure SLA compliance, and follow up on requests.
• Develop and maintain documentation, procedures, KBs, and SOPs.
• Coordinate with vendors and support teams for hardware support, maintenance, and upgrades.
• Support onsite/offsite events, meetings, and disaster recovery operations.
• Knowledge of O365, Active Directory, DNS, Group Policy, networking, and firewalls.
• Provide 2nd line support, incident and problem management, working within SLAs and ITIL frameworks.
• Excellent communication and stakeholder management skills.

Country: United States

Locations: Cincinnati, Dayton, Vandalia

Senior Level: Mid-Senior level

Employment Type: Contract

Job Function: Information Technology