Desktop Support Engineer

KamisPro; Farmington (CT); On-site; USD 45,000 - 75,000; Full time

Job summary

A forward-thinking company is seeking a dedicated IT Support Specialist to enhance user experience for both onsite and remote workers. This exciting role involves responding to support requests, resolving technical issues, and maintaining IT systems. You will have the opportunity to design and implement technology solutions while ensuring systems are up-to-date and secure. Join a dynamic team in the insurance and IT consulting industries, where your skills will make a significant impact in delivering exceptional customer service and technical support.

Qualifications

• Bachelor’s degree in technology or business with 1-2 years of experience.
• Technical knowledge in server, network, and storage systems.

Responsibilities

• Design and implement designated technology hardware and software systems.
• Provide advanced maintenance and troubleshooting on IT systems.

Skills

Communication Skills

Technical Knowledge

Project Management Principles

Education

Bachelor’s Degree in Technology or Business

3-5 years of progressively responsible experience

Tools

Windows 10/11

Microsoft 365

Job description

Respond to phone calls and ticket requests, addressing issues from level 1 to level 3 support. Support both onsite and remote workers using Windows 10/11 and Microsoft 365. This role offers opportunities to provide end-user problem resolution, imaging, deployments, and workstation engineering.

Qualifications

• Bachelor’s degree in technology or business and 1 to 2 years of experience, or 3-5 years of progressively responsible experience.
• Excellent communication skills: verbal, face-to-face, and written.
• Technical knowledge and experience with technology environments, including server, network, storage, and communications systems.
• Proficient understanding of technology systems characteristics, features, and integration capabilities.
• Proficient understanding of project management principles.

Responsibilities

• Design, plan, and implement designated technology hardware and software systems.
• Maintain all assigned platforms, security policies, documentation, and configurations (parameters, patches, etc.).
• Provide advanced maintenance, troubleshooting, and performance analysis on IT systems.
• Upgrade technologies to ensure they are current.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Information Technology

Industries

• Insurance and IT Services and IT Consulting