Desktop Support Engineer

Diverse Lynx; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the tech industry is seeking a Desktop Support Engineer for an onsite role in Cleveland, Ohio. The successful candidate will have a minimum of 4 years of experience and will provide essential support including troubleshooting and system performance monitoring. This position requires strong technical skills and the ability to train users effectively.

Qualifications

• 4+ years of experience in desktop support or related field.
• Ability to troubleshoot software and hardware issues.
• Experience in user training and consultations.

Responsibilities

• Resolve user inquiries regarding computer software and hardware.
• Oversee daily performance of computer systems.
• Set up equipment, install software, and train users in their proper use.

Skills

Technical support

Diagnostics

Training

Problem resolution

Hardware maintenance

Job description

Title: Desktop Support Engineer
Location: Cleveland, Ohio- 44103 (Day1 Onsite)
Job type- Contract

• Looking for 4+ Years of experience.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.