Desktop Support ENG II

The CORE Institute; Jacksonville (FL); Presencial; USD 50.000 - 65.000; Jornada completa

Descripción de la vacante

The CORE Institute is hiring an IT/Desktop Support specialist to install, configure, maintain, and troubleshoot Windows-based computers and peripheral devices in a healthcare environment.

You will support business applications, manage helpdesk tickets, document tasks, track assets, and ensure confidentiality and high customer satisfaction. 2-4 years of IT/Desktop Support experience and MS Office knowledge required.

Formación

• High school diploma/GED or equivalent working knowledge preferred.
• 2-4 years of experience in IT/Desktop Support; proficient with Windows OS.
• Healthcare IT experience is preferred.
• Knowledge of Microsoft Office software.

Responsabilidades

• Install, configure, maintain, and troubleshoot Windows-based computers and peripheral devices.
• Install, maintain, and troubleshoot business applications.
• Architect wireless and network solutions.
• Create printer mappings for clinical systems.
• Escalate hardware/software issues to manufacturers as needed.
• Manage user issues via IT/Facilities helpdesk ticketing system.
• Document daily tasks and create user documentation.
• Track company assets through inventory databases.
• Maintain confidentiality and high level of customer satisfaction.

Conocimientos

Task organization

Customer service

Problem-solving

Team player

Communication

Educación

High school diploma/GED

Herramientas

Microsoft Office

Descripción del empleo

• Install,configure,maintain,and troubleshoot Windows-based computers and various peripheral devices effectively.
• Install,maintain,and troubleshoot all business applications effectively.
• Architect wireless and network solutions
• Create printer mappings for clinical systems.
• Escalate errors to hardware and softwaremanufacturersas necessary.
• Manage user errors and requests throughtheIT/Facilitieshelpdesk ticketing system.
• Document daily tasks and create user documentation as needed.
• Track company assets through inventorydatabasetimelyand accurately.
• Understandanddemonstratethemain roleof IT is to help others do their job better, more efficiently, and more securely.
• Maintaina high levelof customer satisfaction.
• Maintain confidentiality.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
• Must have at least intermediate skills with Microsoft Office Professional Suite.
• Healthcare IT Experience is preferred.

KNOWLEDGE

• Knowledge of Microsoft Office software.
• Knowledge of how tooperateand troubleshoot computer equipment.
• Knowledge of Telephony systems programming, documentation,and process creation.
• Knowledge of asset and time management skills toassistthe department.

SKILLS

• Skill in organizing tasks/work orders.
• Skill in using customer service skills in dealing with frustrated users.
• Skill in problem-solving.
• Skill inmaintaininga safe operating environment.

ABILITIES

• Ability to troubleshoot common desktop and user problems and develop resolution strategies.
• Ability to communicate effectively and in user-friendly terms verbally and in writing.
• Ability to be a team player with effective interpersonal skills.
• Ability to solve problems and work independently.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.
• Some travel withinthecommunity.
• Mustresidein theservicing location

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretchingarerequired.
• Manual dexterity using acalculator andcomputer keyboard

ORGANIZATIONAL REQUIREMENTS

• HOPCoMission, Vision, and Valuesmust be read and signed.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities,and working conditions may change as needs evolve.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.