Desktop Support, Associate - Executive Technology Support

Blackstone; New York (NY); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Life insurance

401(k)

Discretionary bonuses

Equity eligibility

Job summary

Blackstone is seeking a highly service-oriented Desktop Support Associate to provide white-glove technology support to senior executives and VIP users in a fast-paced financial services environment in New York. You will resolve issues, train users on new tools, and collaborate with Infrastructure and Security teams to ensure secure, reliable access to systems and meeting technologies.

This role emphasizes discretion, exceptional client service, and proactive improvements to executive technology

Qualifications

• Experience delivering white-glove IT support to C-suite or VIP users.
• Strong communication and confidentiality in a fast-paced environment.
• Proficient with Microsoft 365, Windows 11, and collaboration tools.
• Ability to train users on new applications and devices.

Responsibilities

• Provide concierge-level technical support to senior executives and VIP users in office and remote settings.
• Troubleshoot Windows devices, Office 365, mobile devices, and conferencing tech.
• Monitor issues and ensure high service availability with proactive communication.
• Partner with Infrastructure, Security, and UC teams to resolve escalations quickly.
• Document incidents and requests in ServiceNow and maintain SLAs.

Skills

VIP support

Executive support

Microsoft 365

Windows 11

Mobile device management

Video conferencing

Communication

Customer service

ServiceNow

Tools

ServiceNow

Job description

Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram.

Blackstone Technology & Innovations (BXTI) is the technology team at the core of each of Blackstone’s businesses and new growth initiatives. Serving both internal and external clients, we build the next generation of systems that manage risk, create efficiency, and improve transparency within the firm and across our broad community of investors and portfolio companies.

BXTI is fast paced and entrepreneurial – our open, iterative design processes and rapid pace of development mean that everyone on the team has the opportunity to make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone, and we are critical to the firm maintaining its competitive edge.

Job Description:

Blackstone is seeking a highly service-oriented Desktop Support Associate to provide white-glove technology support to senior executives, executive assistants, and key business stakeholders. This role requires a strong combination of technical expertise, professionalism, discretion, and exceptional client service skills to support a fast-paced, high-demand financial services environment.

The successful candidate will serve as a trusted technology partner to executive leadership, ensuring seamless operation of all technology solutions that support critical business activities, investor interactions, trading, meetings, and travel. You will proactively identify opportunities to enhance the executive technology experience, minimize disruptions, and drive adoption of new technologies through personalized support and training.

A key focus of this role is building strong relationships with VIP users, understanding their unique workflows, anticipating technology needs, and delivering a best-in-class support experience through rapid issue resolution, proactive communication, and continuous service improvement.

Responsibilities:

• Deliver white-glove, concierge-level technical support to senior executives, executive assistants, and other VIP users in both office and remote environments.
• Provide advanced troubleshooting, repair, configuration, and deployment support for Windows devices, Office 365 applications, mobile devices (iPhone/iPad), conferencing technologies, peripherals, and executive home-office setups.
• Proactively monitor and address executive technology issues before they impact productivity, maintaining the highest levels of service availability and user satisfaction.
• Develop a thorough understanding of executive workflows and identify proactive opportunities to improve efficiency through technology enhancements, automation, and alternative solutions.
• Drive adoption of AI, Copilot, and emerging technologies by delivering personalized training and technology enablement support for new applications, devices, collaboration tools, and firm-wide initiatives.
• Partner closely with Infrastructure, Networking, Security, Unified Communications, and Application Support teams to coordinate rapid resolution of escalated issues impacting VIP users.
• Act as a trusted liaison between executive stakeholders and technology teams, ensuring clear communication, proper prioritization, and timely follow-up on all issues.
• Support executive conference rooms, collaboration spaces, video conferencing platforms, and event technology to ensure flawless meeting experiences.
• Maintain strict confidentiality and discretion when supporting executive offices, sensitive business activities, and confidential information.
• Utilize ServiceNow to document incidents, service requests, root-cause analysis, and client communications while ensuring adherence to service management processes and SLAs.
• Contribute to continuous improvement initiatives by identifying recurring issues, recommending service enhancements, and helping define best practices for executive support services.

Preferred Qualifications:

• Experience supporting C-suite executives, senior leadership teams, or VIP users within financial services, private equity, investment banking, hedge funds, or similarly high-touch environments.
• Strong understanding of executive stakeholder management and white-glove service delivery.
• Experience supporting Microsoft 365, Windows 11, mobile device management, video conferencing platforms, and collaboration technologies.
• Exceptional communication, professionalism, and customer service skills.
• Competence to remain calm and effective under pressure while supporting time-sensitive and business-critical situations.
• Strong organizational skills with experience managing multiple priorities in a fast-paced environment.
• Demonstrated commitment to work independently providing an exceptional end-user experience.

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Expected annual base salary range:

$110,000 - $135,000

Actual base salary within that range will be determined by several components including but not limited to the individual’s experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.

• comprehensive health benefits, including but not limited to medical, dental, vision, and FSA benefits
• paid time off
• life insurance
• 401(k) plan
• discretionary bonuses
• Certain employees may also be eligible for equity and other incentive compensation at Blackstone’s sole discretion

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), [phone] (EMEA) or [phone] (APAC).

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;
• Marketing Blackstone funds to new or existing clients;
• Supervising or training securities licensed employees;
• Structuring or creating Blackstone funds/products; and
• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions.