Desktop Support Analyst

Aristocrat Leisure Ltd.; Lansing (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Aristocrat Leisure Ltd. in Lansing, MI seeks a Desktop Support Analyst to maintain smooth technology operations and deliver exceptional IT helpdesk support to internal staff.

You will troubleshoot local and remote devices, manage PC and laptop hardware, and document processes while collaborating with a global IT team in a fast-paced environment.

Qualifications

• High school diploma or equivalent; associate IT degree preferred.
• 1+ year of Helpdesk/Call Center experience in a large Enterprise environment preferred.
• A+, Network+, Security+; MCP or ITIL certifications preferred.

Responsibilities

• Provide high-quality IT Helpdesk support to internal employees.
• Open, update, and close trouble tickets with detailed information.
• Perform initial troubleshooting and diagnosis on local and remote devices.
• Build, update, bring up, and close incidents in the ticketing system.
• Develop and document technical processes and procedures.
• Provide user assistance through phone, email, walkup, and remote support.

Skills

A+

Network+

Security+

Education

High school diploma or equivalent

Tools

Ticketing system

Remote support tools

Job description

Desktop Support Analyst# Careers at Aristocrat## Desktop Support AnalystApply: Onsite: Lansing, MI, US: Full time: Posted Today: R0023226At Aristocrat, innovation pushes us ahead as we build outstanding experiences for our users. As a Desktop Support Analyst, you play a key role in maintaining smooth technology operations. This is critical to providing world-class gaming experiences. This opportunity offers more than a job; it offers a chance to join a team where your efforts make a lasting difference. Join a dynamic, collaborative environment with plenty of room for professional growth. If you are ambitious, meticulous, and enjoy working in a fast-paced environment, this role suits you well! ## What You'll Do * Deliver high-quality IT Helpdesk support to internal employees, ensuring excellent customer service.* Build and maintain positive relationships with the Global Aristocrat IT team.* Operate effectively in a high-intensity, team-oriented environment.* Open, update, and close trouble tickets with detailed information.* Perform initial troubleshooting and diagnosis on local and remote devices, including proactive interventions.* Build, update, bring up, and close incidents and service requests in our ticketing system.* Develop and detail technical processes and procedures.* Respond to and diagnose issues with corporate communications devices.* Build, maintain, and solve PCs, laptops, and proprietary client hardware.* Provide user assistance through phone, email, walkup, remote support, and virtual smart bar.* Perform other duties as assigned by management. ## What We're Looking For * High school diploma or equivalent experience required; Associate degree or equivalent experience in Information Technology or related field preferred.* A+, Network +, Security + certification preferred; MCP certification or equivalent preferred. ITIL certification or experience is a plus.* 1+ years of Helpdesk/Call Center experience in a large Enterprise environment preferred.* Technical knowledge across a broad range of IT fields.* Strong verbal and written communication skills.* Outstanding customer focus and attention to detail.* Must be customer service oriented.*This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.*# **Compensation Philosophy**We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.Specific details about compensation and benefits for this position will be discussed during the recruitment process.### About AristocratAristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery.Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day.Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat.Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we *bring joy to life through the power of play*!### Employment Equality StatementAristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law.If you need assistance or accommodation applying for a position, please reach out to [e-mail].