Desktop Support-4

Realign Llc; Morristown (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Realign Llc in Morristown, NJ is seeking a full-time Desktop Support Analyst to provide second-line IT assistance, manage incidents, and perform IMAC tasks for laptops, desktops and mobile devices.

You will support printers, scanners and peripherals, document issues in ServiceNow, and coordinate with vendors. The role emphasizes strong troubleshooting and adherence to IT and HSE policies, with a proactive customer-service mindset.

Qualifications

• Strong knowledge of desktop/laptop hardware and software troubleshooting.
• Experience with Windows 7/10 and MS Office.
• Knowledge of Mac OS and peripherals.
• Experience using ticketing tools (ServiceNow).
• Imaging and provisioning of end-user devices.

Responsibilities

• Provide second-line investigation and diagnosis for incidents.
• Resolve and close tickets within defined SLAs.
• Log incident details and communicate progress to clients.
• Ensure tickets are updated and compliant with IT policies.
• Perform staging of PCs and IMAC activities.
• Handle asset management, break-fix logistics, and device provisioning.

Skills

Desktop hardware

Hands-on IT

Windows 7/10

Mac OS

Software installation

ServiceNow

Peripherals support

Troubleshooting

IMAC provisioning

Imaging devices

Asset management

Job description

Morristown, New Jersey 07960 Posted October 1st, 2026

Role – Desktop Support

Location – Morristown NJ
FTE

Job Description

Must Have Technical/Functional Skills

• Strong knowledge of desktop/laptop hardware
• Very strong hands‑on experience (H/W and S/W)
• Good knowledge of Win 10, Win 7 & MS Office
• Knowledge of Mac OS
• Application / software installation and trouble shooting
• Knowledge / exposure on ticketing tools (Service Now)
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.
• Working knowledge of supporting computer peripherals, like printers, scanners etc.
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge

Roles & Responsibilities

• Provides second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescalesLogs relevant incident/service request details as per process
• Communicate with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Complies with Health Safety Environment (HSE) and IT policies
• Liaise with clients, IT support groups and 3rd party providers when necessary
• Performs staging of PCs
• Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and/or VIP requests
• Centralized hardware and Spare part stocking and inventory managementSurplus equipment management
• Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
• Asset disposal services
• Hardware vendor coordination for Break fix
• Imaging & provisioning of devices. Setup and build workstations
• Update AMDB including hardware and software
• PC and other devices - logistics management

Required Skills

Environment Support Analyst Technical support engineer

Job Type: Full Time

Job Category: IT