Desktop Support

Auffenberg Dealer Group; Shiloh (IL); On-site; USD 21,000 - 30,000; Part time

Job summary

Auffenberg Dealer Group is seeking an entry-level IT Help Desk Support person to assist employees with hardware, software, and network issues. The role emphasizes friendly, customer-focused service and the ability to troubleshoot standard problems in a part-time schedule.

The position supports IT operations across multiple Illinois locations; it is ideal for students or individuals starting a career in IT who want hands-on experience and a proactive learning attitude.

Qualifications

• Basic understanding of Windows, business applications, and hardware.
• Familiarity with basic network connectivity and printer troubleshooting.
• Strong customer service skills and the ability to explain technical information clearly.
• Ability to stay organized, follow instructions, and work independently with guidance when needed.
• Willingness to learn and ask questions.

Responsibilities

• Provide friendly, professional technical support to employees in person and remotely.
• Troubleshoot common computer, software, printer, and network connectivity issues, with guidance from the IT team.
• Document support requests, troubleshooting steps, and resolutions in the IT help desk system.
• Assist with creating and disabling user accounts in Active Directory, following established procedures.
• Set up, configure, install, and replace computers, monitors, printers, and other peripherals.
• Deliver and replace printer cartridges.
• Communicate clearly with employees about their support requests and follow up as needed.
• Elevate issues to the IT team when necessary.

Skills

Windows basics

Network troubleshooting

Customer service

Clear communication

Organizational skills

Physical stamina

Tools

Active Directory

Job description

Entry-Level IT Help Desk Support

Auffenberg Dealer Group
Location: O’Fallon, IL 62269
Job Type: Part-time, 28 hours per week
Schedule: Six-hour shifts on Monday, Tuesday, Thursday, and Friday, plus a four-hour shift on alternating Wednesdays or Saturdays. Wednesday is off during Saturday workweeks.

Are you interested in starting your career in IT? Auffenberg Dealer Group is seeking a dependable, customer-focused individual to join our IT department in an entry-level Help Desk Support role.

With multiple dealership locations throughout Illinois, our team supports the technology employees rely on every day. This position is a great opportunity to apply your foundational IT knowledge, gain hands‑on experience, and develop your troubleshooting skills. College students interested in gaining professional IT support experience are encouraged to apply.

A proactive attitude, willingness to ask questions, and enthusiasm for learning are essential.

Responsibilities

• Provide friendly, professional technical support to employees in person and remotely.

• Troubleshoot common computer, software, printer, and network connectivity issues, with guidance from the IT team as needed.

• Document support requests, troubleshooting steps, and resolutions in the IT help desk system.

• Assist with creating and disabling user accounts in Active Directory, following established procedures.

• Set up, configure, install, and replace computers, monitors, printers, and other peripheral equipment.

• Deliver and replace printer cartridges.

• Communicate clearly with employees about their support requests and follow up as needed.

• Recognize when an issue requires additional assistance and elevate it to the appropriate IT team member.

Qualifications

• Basic understanding of Windows computers, common business applications, and computer hardware.

• Familiarity with basic network connectivity and printer troubleshooting; classroom, lab, or personal project experience is welcome.

• Strong customer service skills and the ability to explain technical information in clear, approachable terms.

• Ability to stay organized, follow instructions, and work independently while knowing when to ask for help.

• A proactive attitude and a strong interest in learning.

• Ability to lift and carry equipment weighing up to 50 pounds.

• Availability to work 28 hours per week, including every other Saturday, with Wednesday off during Saturday workweeks.

If you enjoy helping others, solving problems, and learning new technology, we encourage you to apply.