Desktop Services Technician

Wyndham; United States; On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

401k with employer match

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Desktop Services Technician to provide technical support for corporate and remote locations, including desktops, laptops, and mobile devices. This onsite role is based in the Orlando office, with occasional travel for desktop-related needs.

You will monitor tickets, perform IMAC tasks, respond to queries promptly, and assist the in-house Desktop Services team. A strong IT background and clear communication are essential.

Qualifications

• Associate degree required.
• Strong technical acumen on Desktop and Application technologies.
• Excellent interpersonal, written and oral communication skills.
• Basic understanding of IT security principles.
• Basic understanding of ITIL/ITSM processes.
• Windows 10/11 administration: installation, configuration, updates, drivers.
• macOS familiarity.
• Microsoft Office 365.
• Intune and Jamf familiarity.
• TCP/IP basics and networking basics.

Responsibilities

• Monitor internal ticket systems and handle basic PC deployment requests.
• Perform IMAC activities to meet customer needs.
• Provide timely support and ensure tickets meet SLAs.
• Support in-house Desktop Services team with basic requests.
• Participate in on-call rotation for emergencies.
• Lift and move objects up to 50 lbs as needed.
• Assist with repairs and setup of equipment.
• Travel up to 15% for desktop needs.

Skills

Strong technical acumen

Excellent communication

Windows 10/11 administration

macOS familiarity

Active Directory basics

Remote desktop knowledge

IT security basics

Education

Associate degree

Tools

Intune

Jamf

Office 365

Remote Desktop tools (Bomgar, TeamViewer)

Azure Virtual Desktop

Citrix

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Desktop Services Technician will be responsible for providing technical support to our corporate and remote locations for computers, mobile devices, peripherals, and applications. The Desktop Services Technician will also be responsible for the successful completion of Desktop related projects under supervision. This will be an onsite position in the Orlando office Monday - Friday.

How You'll Shine:

• Monitor the internal ticket systems and complete basic support requests for PC build and deployments (30% time)
• Perform installations, moves, adds and changes (IMAC) to meet customer needs (15% time)
• Provide support and respond to queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level Agreement (10% time)
• Support the in-house Desktop Services team with basic requests (i.e. replacing cables, setting up projectors, moving computers, etc. (15% time)
• Complete any other tasks as requested by the team supervisor or senior member of staff (10% time)
• Participate in on-call rotation to ensure support coverage for emergency situations, where applicable (10% time)
• Must be able to push, physically handle, and lift objects up to approximately 50 lbs. (5% time)
• Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment (5% time)

Travel Requirements

• Travel 15% - Occasional travel for Resort or Office specific Desktop needs.

What You'll Bring:

• Associate degree required
• Strong Technical acumen on Desktop and/or Application technologies
• Excellent interpersonal, written and oral communication skills
• Basic understanding of information technology security principles.
• Basic understanding of ITIL / ITSM processes and procedures.
• Windows 10/11 administration: Installation, configuration, updates, drivers, etc
• macOS familiarity
• Microsoft Office 365
• Intune
• TCP/IP basics: IP addressing, DNS, DHCP, general connectivity troubleshooting
• PC hardware troubleshooting
• Printer setup and break/fix
• Mobile device basics (iOS and Android)
• Active Directory basics: Password resets, group membership, etc
• Remote Desktop tools (i.e. Bomgar, TeamViewer, etc)
• Basic virtualization knowledge (Azure Virtual Desktop, Citrix, etc)
• Basic Cloud fundamentals
• 2 years' experience within the Information Technology field
• Experience with Mobile Device Management (MDM) platforms such as Intune and Jamf

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail] , including the title and location of the position for which you are applying.