Assistant Manager, Vacation Sales Travel Team SIR

Travel + Leisure Co.; Orlando (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Life and disability insurance

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an Assistant Manager, Vacation Sales Travel Team to lead and coach frontline agents across outdoor venues and events. The role partners with Marketing (On-Site) to drive sales, ensure compliance, and maintain brand representation while actively participating in frontline sales activities.

The position requires 2+ years in vacation ownership sales, strong communication, and leadership skills, with 100% travel outside the home site. A high school diploma is required.

Qualifications

• Two years marketing/sales experience required, primarily in vacation ownership industry.
• Excellent verbal and written communication; must maintain professionalism.
• Ability to coach, counsel and motivate direct reports; lead by example.

Responsibilities

• Coach and motivate team members to achieve or exceed minimum performance goals.
• Participate in sales activities alongside agents during peak periods and events.
• Assist with daily reporting, performance tracking, and administrative tasks.
• Attend required meetings, training, and performance reviews; maintain knowledge of products, promotions, and marketing initiatives.
• Support the Manager in overseeing daily field sales operations across venues and events.
• Serve as a professional brand ambassador and sales leader for Travel and Leisure Vacations.
• Engage in face-to-face package sales, guest interaction, and vacation package promotion.
• Provide on-the-spot coaching, guidance, and feedback to Vacation Sales Agents.
• Assist with onboarding, training reinforcement, and performance development of new and existing agents.
• Ensure adherence to company policies, compliance standards, and regulatory requirements.
• Monitor performance against established production goals.
• Assist with workforce scheduling, break coverage, and event staffing logistics.
• Support setup, teardown, and presentation of sales booths and displays.
• Escalate guest concerns, operational issues, and compliance risks as needed.
• Responsible for travel arrangements for self and team members.

Skills

Verbal & written comms

Coaching

Customer service

Multi-tasking

Negotiation

Close for VSAs

Recruitment & training

Leadership

Attention to detail

Policy compliance

Problem solving

Education

High School Diploma

Tools

Mainframe

Journey

Workday

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Assistant Manager, Vacation Sales Travel Team supports the day-to-day leadership, performance management, and operational execution of a traveling field sales team that engages guests at outdoor venues, attractions, and special events. This role partners closely with the Manager, Marketing (On-Site) to drive sales performance, ensure compliance, coach team members, and maintain a high level of brand representation while actively participating in frontline sales activities.

Essential Job Responsibilities

Responsibilities include, but are not limited to:

• Coach and motivate team members to achieve or exceed minimum performance goals (55%)
  
• Participate in sales activities alongside agents during peak periods and special events (30%)
  
• Assist with daily reporting, performance tracking, and administrative tasks (10%)
  
• Attend required meetings, training, and performance reviews; maintain current knowledge of products, promotions, and marketing initiatives (5%)
  
• Support the Manager in overseeing daily field sales operations across assigned venues and events
  
• Serve as a professional brand ambassador and sales leader for Travel and Leisure Vacations
  
• Actively engage in face-to-face package sales, guest interaction, and vacation package promotion
  
• Provide on-the-spot coaching, guidance, and feedback to Vacation Sales Agents
  
• Assist with onboarding, training reinforcement, and performance development of new and existing agents
  
• Ensure adherence to company policies, compliance standards, and regulatory requirements
  
• Monitor individual and team performance against established production goals
  
• Assist with workforce scheduling, break coverage, and event staffing logistics
  
• Support setup, teardown, and overall presentation of sales booths and displays
  
• Escalate guest concerns, operational issues, and compliance risks as needed
  
• Responsible for travel arrangements for self and team members
  

Travel Requirements

• 100% travel required outside of the home site's area, including weekends, holidays, and overnight travel as business needs dictate.
  

Minimum Requirements and Qualifications

Education

• High School Diploma, GED, or equivalent
  

Knowledge and Skills

• Excellent verbal and written communication skills; must always maintain a high level of professionalism
  
• Ability to effectively coach, counsel and motivate direct reports
  
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
  
• Ability to efficiently multi-task
  
• Ability to negotiate effectively
  
• Ability to TO/Close for VSAs
  
• Ability to recruit, train and develop employees
  
• Ability to lead by example
  
• Detail oriented and accurate
  
• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
  
• Demonstrated problem solving ability
  

Technical Skills

• Maintain up to date knowledge on all company systems such as Mainframe, Journey, Workday.
  

Job Experience

• Two (2) years marketing/sales experience required, primarily in vacation ownership industry
  

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.