Desktop Services Technician

Travel Leisure Resort Development Inc; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Vacation/Paid time off

Wellness program

Job summary

Travel + Leisure Co. in Orlando seeks a Desktop Services Technician to deliver technical support for corporate and remote locations, covering PCs, mobile devices, peripherals and applications. This onsite role requires hands-on problem solving and project involvement under supervision.

You will manage ticket queues, perform IMAC tasks, assist with printer setups, and participate in on-call rotations. Associate degree and 2 years IT experience preferred; familiarity with Intune and Jamf is a

Qualifications

• Associate degree required.
• 2 years' experience in Information Technology.
• Strong technical acumen on Desktop and/or Application technologies.
• Excellent interpersonal, written and oral communication skills.
• Basic understanding of information technology security principles.
• Basic understanding of ITIL/ITSM processes and procedures.
• Windows 10/11 administration: Installation, configuration, updates, drivers, etc.
• macOS familiarity.
• Microsoft Office 365 Intune.
• TCP/IP basics: IP addressing, DNS, DHCP, general connectivity troubleshooting.
• PC hardware troubleshooting.
• Printer setup and break/fix.
• Mobile device basics (iOS and Android).
• Active Directory basics: Password resets, group membership, etc.
• Remote Desktop tools (i.e. Bomgar, TeamViewer, etc).
• Basic virtualization knowledge (Azure Virtual Desktop, Citrix, etc).
• Basic Cloud fundamentals.
• 2 years’ experience within the Information Technology field.
• Experience with Mobile Device Management (MDM) platforms such as Intune and Jamf.

Responsibilities

• Monitor ticket systems and complete basic PC build/deployments (30% time).
• Perform IMAC tasks to meet customer needs (15% time).
• Provide timely support and ensure tickets meet SLAs (10% time).
• Assist Desktop Services team with basic requests and setup (15% time).
• Complete other tasks as directed by supervisor or senior staff (10% time).
• Participate in on-call rotation for emergency support (10% time).
• Must lift objects up to ~50 lbs (5% time).
• Must stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs (5% time).
• Travel 15% for resort or office-specific desktop needs.

Skills

Technical aptitude

Interpersonal communication

IT security basics

ITIL/ITSM knowledge

Windows administration

macOS familiarity

Office 365 Intune

Networking basics

Mobile device management

Active Directory basics

Education

Associate degree

Tools

Intune

Jamf

Bomgar

TeamViewer

Azure Virtual Desktop

Citrix

Job description

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. The Desktop Services Technician will be responsible for providing technical support to our corporate and remote locations for computers, mobile devices, peripherals, and applications. The Desktop Services Technician will also be responsible for the successful completion of Desktop related projects under supervision. This will be an onsite position in the Orlando office Monday - Friday.

How You'll Shine

• Monitor the internal ticket systems and complete basic support requests for PC build and deployments (30% time)
• Perform installations, moves, adds and changes (IMAC) to meet customer needs (15% time)
• Provide support and respond to queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level Agreement (10% time)
• Support the in-house Desktop Services team with basic requests (i.e. replacing cables, setting up projectors, moving computers, etc. (15% time)
• Complete any other tasks as requested by the team supervisor or senior member of staff (10% time)
• Participate in on-call rotation to ensure support coverage for emergency situations, where applicable (10% time)
• Must be able to push, physically handle, and lift objects up to approximately 50 lbs. (5% time)
• Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment (5% time)
• Travel 15% - Occasional travel for Resort or Office specific Desktop needs.

What You'll Bring

• Associate degree required
• Strong Technical acumen on Desktop and/or Application technologies
• Excellent interpersonal, written and oral communication skills
• Basic understanding of information technology security principles.
• Basic understanding of ITIL / ITSM processes and procedures.
• Windows 10/11 administration: Installation, configuration, updates, drivers, etc
• macOS familiarity
• Microsoft Office 365 Intune
• TCP/IP basics: IP addressing, DNS, DHCP, general connectivity troubleshooting
• PC hardware troubleshooting
• Printer setup and break/fix
• Mobile device basics (iOS and Android)
• Active Directory basics: Password resets, group membership, etc
• Remote Desktop tools (i.e. Bomgar, TeamViewer, etc)
• Basic virtualization knowledge (Azure Virtual Desktop, Citrix, etc)
• Basic Cloud fundamentals
• 2 years’ experience within the Information Technology field
• Experience with Mobile Device Management (MDM) platforms such as Intune and Jamf
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

What You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Travel + Leisure Co. is the world's leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we're proud of our global teams that turn vacation inspiration into exceptional travel experiences.