Desktop Service Technician- Tupelo, MS

Cyod; Tupelo (MS); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

Insight is seeking a Services Technician in Tupelo, MS to image laptops and desktops, perform break-fix repairs, and manage ticket queues end-to-end. You will document work using standard notes and escalate issues per process.

The role requires independent work style, solid PC troubleshooting, and ability to lift and transport equipment. Excellent benefits and growth opportunities accompany this hands-on position.

Qualifications

• Minimum 5 years’ experience in a technical role.
• Able to repair laptop and desktop units including batteries, screens, motherboards.
• Strong PC troubleshooting skills under pressure.

Responsibilities

• Imaging of laptop and desktop devices.
• Perform break-fix repairs as needed.
• Manage ticket queue and close tickets with notes.
• Note tickets using provided template.
• Reassign tickets with proper notes if needed.
• Escalate as required by policy.
• Stockroom repair and SLA compliance.
• Asset management and data certification duties.
• Order parts and handle warranty returns.
• Coordinate and document disposal of items.

Skills

5+ years exp

Laptop/Desktop repair

PC troubleshooting

ServiceNow

Independent worker

Tools

ServiceNow

Job description

Services Technician

Requisition Number: 106011

Location: This role is an onsite work opportunity in Tupelo, MS

Salary: Up to $33/hour depending on experience

Insight at a Glance

• 14,000+ engaged teammates globally


• $8.2 billion in revenue in 2025


• Certified as a Great Place to work in 9 Countries in 2025


• Fortune 500 Company (No. 447) in 2025


• Received 25+ industry and partner awards in the past year


• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

Key responsibilities include:

• Imaging of laptop and desktop devices


• Perform break-fix repair as needed


• Ticket queue managements – Technicians are expected to manage their ticket queue and coordinate work accordingly, and close tickets on a timely manner with proper notes.


• Ticket notation – Technicians are expected to note their tickets utilizing the note template provided.


• Ticket Assignment – IF a ticket needs re-assignment, technicians are to enter notes accordingly and/or reason for re-assignment.


• Escalation – Technicians are to use escalation paths set by Insight and client.


• Stockroom Repair – Technicians are responsible for the Stockroom Repair service level agreement (SLA). Repairs are completed once the machine is in full operational order and has a valid base image.


• Asset Management – Technicians are responsible for following Asset Management protocols and deliverables. Failure to comply will result in client penalties and performance evaluations.


• Updating Asset – Asset dispositions are to be updated the day the equipment is being processed.


• Data Certification – Technicians will complete data certifications, and any discrepancies will be reviewed and will apply actions to mitigate discrepancies and the reason for such discrepancies.


• Parts Ordering – Technicians are responsible for ordering parts and return of warranty parts accordingly. Failure to return parts on time will result in performance evaluation.


• Disposal – Technicians are responsible for coordinating and providing accurate data of disposal items.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for:

• Minimum 5 years’ experience


• Ability to lift 50 pounds without restrictions


• Service Now experience


• Able to repair laptop and desktop units.


• Including: batteries, screen repair, motherboards, etc.


• Ability to work independently.


• General PC troubleshooting skills.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location - even an international destination for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.