Desktop Service Technician- Flint, MI

Insight; Detroit (MI); On-site; USD 34,000 - 48,000; Full time

Job summary

Insight is seeking a Services Technician for an onsite role in Flint, MI. The position focuses on imaging laptops/desktops, performing break-fix repairs, and managing ticket queues with accurate notes to ensure timely closure.

Qualified candidates will have 5+ years of experience, the ability to lift 50 lbs, and proficiency with ServiceNow. The role emphasizes independent work, hardware repairs (batteries, screens, motherboards), and strict adherence to asset and documentation processes.

Qualifications

• Minimum 5 years' experience
• Ability to lift 50 pounds without restrictions
• ServiceNow experience
• Able to repair laptop and desktop units (batteries, screens, motherboards)
• Ability to work independently
• General PC troubleshooting skills

Responsibilities

• Imaging of laptop and desktop devices
• Perform break-fix repair as needed
• Ticket queue management: manage queue, coordinate work, close tickets with notes
• Ticket notation using provided template
• Ticket assignment: re-assign with notes
• Escalation via Insight and client paths
• Stockroom repair to meet SLA and achieve full operation
• Asset management per protocols and deliverables
• Update asset disposition the day it is processed
• Data certifications; address discrepancies and mitigation actions
• Parts ordering and return of warranty parts
• Coordinate and document disposal items

Skills

5+ years experience

Heavy lifting (50 lbs)

General PC troubleshooting

Independent worker

Laptop & desktop repair

Tools

ServiceNow

Job description

Requisition Number: 106009

Services Technician

Location:

1. This role is an onsite work opportunity in Flint, MI

Salary: Up to $35/hour depending on experience

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

Key responsibilities include:

• Imaging oflaptop and desktop devices

• Perform break-fix repair as needed.

• Ticket queuemanagements- Technicians are expected to manage their ticket queue and coordinate work accordingly, and close ticketsona timelymanner with proper notes.

• Ticket notation - Technicians are expected tonote their ticketsutilizingthe note template provided.

• Ticket Assignment - IF a ticket needs re-assignment, technicians are to enter notes accordingly and/or reason for re‑assignment.

• Escalation - Technicians are to use escalation paths set by Insight andclient.

• Stockroom Repair - Techniciansare responsible forthe Stockroom Repairservice level agreement (SLA). Repairs are completed once the machine is in full operational order and has a valid base image.

• Asset Management - Technicians are responsible for following Asset Management protocols and deliverables.Failure to comply will result inclientpenalties and performance evaluations.

• Updating Asset - Asset dispositions are to beupdatedthe day the equipment is being processed.

• Data Certification - Technicians will complete datacertifications,and any discrepancies will be reviewed and will apply actions to mitigate discrepancies and the reason for such discrepancies.

• PartsOrdering - Techniciansare responsible forordering parts and return of warranty parts accordingly. Failure to return parts on time will result in performance evaluation.

• Disposal - Techniciansare responsible forcoordinating and providingaccuratedataofdisposal items.

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for:

• Minimum5years' experience

• Ability to lift 50 poundswithout restrictions

• Service Nowexperience

• Able to repair laptop and desktop units.

• Including: batteries, screen repair, motherboards, etc.

• Ability to work independently.

• General PC troubleshooting skills.

What you can expect

We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:St. Flint||Michigan (US-MI)||United States (US)||IT Infrastructure & Support|| None||US - Manchester, MI||