Desktop Service Technician

Insight; Flint (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Freedom to work from another location

Job summary

Insight is seeking an onsite IT Technician in Flint, MI. You will image laptops and desktops, perform break-fix repairs, manage ticket queues, and handle asset disposition and stockroom tasks. Strong independence and ability to lift 50 lbs are required, with ServiceNow experience and hands-on hardware repair skills.

Join a Fortune 500 Solutions Integrator focused on cloud, data, AI, and cybersecurity, offering a people-first culture and opportunities to grow.

Qualifications

• Minimum 5 years’ experience in a related IT role.
• Ability to lift 50 pounds without restrictions.
• Experience with ServiceNow.
• Able to repair laptop and desktop units (batteries, screens, motherboards).
• Ability to work independently.

Responsibilities

• Imaging of laptops and desktop devices.
• Perform break-fix repair as needed.
• Ticket queue management and timely close with notes.
• Ticket notation using the provided template.
• Ticket assignment and reason for re-assignment when needed.
• Escalation using Insight and client paths.
• Stockroom repair per SLA; machine operational with base image.
• Asset management; update dispositions on processing day.
• Data certification and discrepancy mitigation actions.

Skills

Experience

Lifting 50 lbs

ServiceNow

Laptop repair

Desktop repair

Independent work

Tools

ServiceNow

Job description

Select how often (in days) to receive an alert:

MI, US, 11111

Requisition Number: 106009

Location:

• This role is an onsite work opportunity in Flint, MI

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

Key responsibilities include:

• Imaging oflaptop and desktop devices
• Perform break-fix repair as needed.
• Ticket queuemanagements– Technicians are expected to manage their ticket queue and coordinate work accordingly, and close ticketsona timelymanner with proper notes.
• Ticket notation – Technicians are expected tonote their ticketsutilizingthe note template provided.
• Ticket Assignment – IF a ticket needs re-assignment, technicians are to enter notes accordingly and/or reason for re-assignment.
• Escalation – Technicians are to use escalation paths set by Insight andclient.
• Stockroom Repair – Techniciansare responsible forthe Stockroom Repairservice level agreement (SLA). Repairs are completed once the machine is in full operational order and has a valid base image.
• Asset Management – Technicians are responsible for following Asset Management protocols and deliverables.Failure to comply will result inclientpenalties and performance evaluations.
• Updating Asset – Asset dispositions are to beupdatedthe day the equipment is being processed.
• Data Certification – Technicians will complete datacertifications,and any discrepancies will be reviewed and will apply actions to mitigate discrepancies and the reason for such discrepancies.
• PartsOrdering – Techniciansare responsible forordering parts and return of warranty parts accordingly. Failure to return parts on time will result in performance evaluation.
• Disposal – Techniciansare responsible forcoordinating and providingaccuratedataofdisposal items.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for:

• Minimum5years’ experience
• Ability to lift 50 poundswithout restrictions
• Service Nowexperience
• Able to repair laptop and desktop units.
• Including: batteries, screen repair, motherboards, etc.
• Ability to work independently.

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.