Desktop Service Technician- Flint, MI

Cyod; Flint (MI); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Remote work up to 30 days/year

Job summary

Insight is seeking a Services Technician for an onsite role in Flint, MI. You will image laptops/desktops, perform break-fix repairs, manage ticket queues, and follow asset management and data certification processes.

The ideal candidate has at least 5 years of experience, can lift 50 pounds, and is proficient with ServiceNow and general PC troubleshooting. Independence and precise note-taking are essential for timely ticket closure.

Qualifications

• Minimum 5 years’ experience in a service technician role.
• Ability to lift 50 pounds without restrictions.
• ServiceNow experience is required.
• Able to repair laptop and desktop units (batteries, screens, motherboards, etc.).
• Ability to work independently and troubleshoot PCs.

Responsibilities

• Imaging of laptop and desktop devices.
• Perform break-fix repair as needed.
• Ticket queue management; manage and close tickets with notes.
• Ticket notation using provided note template.
• Ticket assignment; add notes and reason for re-assignment.
• Escalation per Insight and client paths.
• Stockroom Repair SLA; complete repairs when base image is valid.
• Asset Management; follow protocols and updates.
• Update Asset dispositions on processing day.
• Data Certification; address discrepancies and mitigate causes.
• Parts Ordering; return warranty parts on time.
• Disposal; coordinate data and item disposal.

Skills

Service Now experience

Laptop/Desktop repair

Independent work

General PC troubleshooting

Ability to lift 50 pounds

Job description

Services Technician

Location: This role is an onsite work opportunity in Flint, MI

Salary: Up to $35/hour depending on experience

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

About the role

Key responsibilities include:

• Imaging of laptop and desktop devices
• Perform break-fix repair as needed.
• Ticket queue managements – Technicians are expected to manage their ticket queue and coordinate work accordingly, and close tickets on a timely manner with proper notes.
• Ticket notation – Technicians are expected to note their tickets utilizing the note template provided.
• Ticket Assignment – IF a ticket needs re‑assignment, technicians are to enter notes accordingly and/or reason for re‑assignment.
• Escalation – Technicians are to use escalation paths set by Insight and client.
• Stockroom Repair – Technicians are responsible for the Stockroom Repair service level agreement (SLA). Repairs are completed once the machine is in full operational order and has a valid base image.
• Asset Management – Technicians are responsible for following Asset Management protocols and deliverables. Failure to comply will result in client penalties and performance evaluations.
• Updating Asset – Asset dispositions are to be updated the day the equipment is being processed.
• Data Certification – Technicians will complete data certifications, and any discrepancies will be reviewed and will apply actions to mitigate discrepancies and the reason for such discrepancies.
• Parts Ordering – Technicians are responsible for ordering parts and return of warranty parts accordingly. Failure to return parts on time will result in performance evaluation.
• Disposal – Technicians are responsible for coordinating and providing accurate data of disposal items.

What we’re looking for

• Minimum 5 years’ experience
• Ability to lift 50 pounds without restrictions
• Service Now experience
• Able to repair laptop and desktop units.
• Including: batteries, screen repair, motherboards, etc.
• Ability to work independently.
• General PC troubleshooting skills.

What you can expect

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.