Desktop Service Technician- Houston, TX

Insight Enterprises, Inc.; Houston (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Insight Enterprises, Inc. in Houston, TX is seeking an IT Technician for onsite imaging of laptops and desktops, and to perform break-fix repairs. You will manage the ticket queue, document notes, and escalate as needed to ensure timely resolution.

Responsibilities include stockroom repairs, asset management, data certifications, parts ordering, and proper disposal. Candidates should have 5+ years of experience and be able to lift up to 50 pounds; ServiceNow experience is a plus.

Qualifications

• Minimum 5 years' experience.
• Ability to lift 50 pounds.
• Experience with ServiceNow.

Responsibilities

• Imaging of laptops and desktops.
• Perform break-fix repair as needed.
• Manage ticket queue and close tickets with proper notes.

Skills

IT Technician

Onsite work

Ticketing systems

Tools

ServiceNow

Job description

Houston, TX, US, 11111

Requisition Number: 106012

Location:

• This role is an onsite work opportunity in Houston, TX

Salary: Up to $35/hour depending on experience

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people‑first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

Key responsibilities include:

• Imaging oflaptop and desktop devices
• Perform break-fix repair as needed.
• Ticket queuemanagements– Technicians are expected to manage their ticket queue and coordinate work accordingly, and close ticketsona timelymanner with proper notes.
• Ticket notation – Technicians are expected tonote their ticketsutilizingthe note template provided.
• Ticket Assignment – IF a ticket needs re‑assignment, technicians are to enter notes accordingly and/or reason for re‑assignment.
• Escalation – Technicians are to use escalation paths set by Insight andclient.
• Stockroom Repair – Techniciansare responsible forthe Stockroom Repairservice level agreement (SLA). Repairs are completed once the machine is in full operational order and has a valid base image.
• Asset Management – Technicians are responsible for following Asset Management protocols and deliverables.Failure to comply will result inclientpenalties and performance evaluations.
• Updating Asset – Asset dispositions are to beupdatedthe day the equipment is being processed.
• Data Certification – Technicians will complete datacertifications,and any discrepancies will be reviewed and will apply actions to mitigate discrepancies and the reason for such discrepancies.
• PartsOrdering – Techniciansare responsible forordering parts and return of warranty parts accordingly. Failure to return parts on time will result in performance evaluation.
• Disposal – Techniciansare responsible forcoordinating and providingaccuratedataofdisposal items.

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for:

• Minimum5years’ experience
• Ability to lift 50 poundswithout restrictions
• Service Nowexperiencehabilitationsu 1?", "Requisition Number: 106012

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