Desktop senior technical analyst

State of Colorado Job Opportunities; Denver (CO); Remote; USD 70,000 - 90,000; Full time

Job summary

The State of Colorado's Office of Information Technology seeks a Desktop Senior Technical Analyst to provide high-quality IT services. This role involves delivering Tier II and III desktop support, managing technical requests, and ensuring efficient operation of IT services for state employees and contractors. Candidates should have extensive experience in desktop support and strong technical skills, particularly with Windows operating systems.

Benefits

Healthy work-life balance

Benefits promoting fulfilling lives

Qualifications

• Five years of professional experience in a related field.
• Experience in a service desk or desktop support environment.
• Strong communication skills and experience with Windows OS.

Responsibilities

• Provide Tier II and III desktop support to state employees and contractors.
• Resolve issues related to Windows 10 and 11 operating systems.
• Deploy new or rebuilt computers following security policies.

Skills

Communication

Problem Solving

Technical Support

Tools

SCCM

Job description

Department Information

Together, we innovate for a stronger Colorado

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers, and Coloradans constantly evolve. Our focus is to improve the lives of all Coloradans through innovation and collaboration. We are building one of the nation's leading government IT organizations by reimagining support methods, creating first-of-their-kind applications, and fostering an inclusive, collaborative culture. Join us in providing equitable access to services.

Description Of Job

IMPORTANT NOTE: Please review your application to ensure it is complete. OIT’s hiring team reviews only the contents of your application; do not include attachments such as resumes or cover letters, as these are not considered during review.

Are you an experienced IT professional seeking a challenging and impactful role? OIT seeks a Desktop Senior Technical Analyst to deliver high-quality IT services supporting the State of Colorado.

The IT Desktop Senior Technical Analyst will provide Tier II and III desktop support to a diverse user base, including state employees, contractors, interns, vendors, and some county users. You will serve as the technical work lead and Subject Matter Expert (SME), managing support requests beyond the Service Desk.

Key Responsibilities

1. Resolve issues related to Windows 10 and Windows 11 operating systems.
2. Deploy new or rebuilt computers following security and operational policies.
3. Install enterprise configuration management tools.
4. Support various installation methods including USB-based and imaging installations.
5. Support desktop, laptop, and tablet users, troubleshooting software issues with Microsoft, Adobe, and other applications.
6. Provide support and limited training for supported applications like productivity software, browsers, antivirus, and proprietary systems.
7. Log service incidents into the ticketing system.
8. Assist other IT teams with additional duties, such as network troubleshooting and file server management, especially where no local server/network staff are present.

Minimum Qualifications and Conditions

Candidates must have at least five years of professional experience in a related field, including experience in a service desk or desktop support environment. Education, certifications, and training can substitute for experience on a year-for-year basis, but cannot fully replace the experience requirement.

Preferred qualifications include experience with deploying and supporting Windows OS, strong communication skills, and SCCM experience.

Employment conditions include background checks, possible drug testing, and travel within Colorado. Remote work is permitted within Colorado, with periodic reporting requirements.

Additional Information

We support a healthy work-life balance and offer benefits to promote fulfilling lives. For more details on the application process, view our informational videos.

The State of Colorado is committed to equal opportunity employment and inclusive practices. Reasonable accommodations are available for applicants with disabilities. Contact our ADA Coordinator at [e-mail] or [phone] for assistance.

This posting may be used to fill multiple vacancies and does not include visa sponsorship.